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    General Manager - Kingston, Canada - DM Lyons Consulting

    DM Lyons Consulting
    DM Lyons Consulting Kingston, Canada

    6 days ago

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    Description

    General Manager

    Location: Kingston, ON

    Reporting to the Executive Vice-President and COO, the General Manager is responsible to oversee the entire hotel and operational aspects involved on the day to day basis. The General Manager is responsible to lead the team and ensure the hotel delivers an excellent guest experience and achieves profitability.

    Job Description:

    • Oversee all hotels operations and employees
    • Hold regular meetings with all department heads/managers
    • Ensure full compliance of policies and procedures, including brand standards
    • Lead all projects including sales initiatives, redesigns, customer service and follows HR initiatives
    • Handling complaints & overlooking service recovery procedures
    • Work closely with Sales Manager to attract and satisfy new and existing clients
    • Ensure all meetings held at the property are safely and properly executed
    • Responsible for preparing & presenting annual budget and marketing plan
    • Review & managing monthly revenues of the hotel
    • Approve & verify monthly expenses
    • Ensure all decisions made are in the best interest of the hotel
    • Review & understand monthly financial statements
    • Ensure all property maintenance issues are solved in a timely and cost effect manner
    • Review daily reports and adjust property action plan accordingly
    • Ensure proper yield management
    • Able to procure operating supplies & equipment, along with contracting with third-party vendors for essential services & supplies
    • Coordinate and communicate closely with all department heads/managers
    • Be accountable for responsibilities of department head
    • Provide leadership to all hotel employees
    • Conduct self-audits to identify problems and continuously improve
    • Communicate with Head Office and Regional Managers

    Skills and qualifications:

    The best-suited candidate would have at least 5 to 10 years experience in the hospitality industry, specifically in a management position. With outstanding leadership skills and willing to have hands-on experience at the hotel. Available to work coverage when needed, including weekends, holidays and nights.

    Benefits:

    • 3 weeks of vacation
    • Health/Dental Insurance from start date
    • 5 personal days
    • Discounts on company owned Hotel rates

    Languages: Fluency in written/spoken English is mandatory

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