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Security Operations Lead - Labrador City, Canada - Paladin Security
Description
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the... [more] best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you [less]
Job Skills / Requirements
JOB DESCRIPTION:
The Security Operations Lead is a contributing member of Paladin Management Team and is responsible for the day-to-day operations of the Health Sciences Center campus and Mobile Security operation as a service provider to NLHS. The role operates predominantly during business hours and is subject to change due to operational requirements. Varying hours will be set and expected to be fulfilled as assigned.
PORTFOLIO DESCRIPTON:
The Health Science Center is an ever-expanding campus and the largest healthcare facility in Newfoundland and Labrador and consists of the General Hospital, the Regional Cancer Center, the Janeway children's Hospital and the Janeway Hostel, Nuclear and Molecular Medicine, large parking garage and shared space with Memorial University of Newfoundland. As the leader of other leadership personnel, the primary focus is to promote and develop proactive client-focused service through guidance, mentorship and disciplinary measures from the Security Operations Lead while applying resolutions to issues using best industry practice.
OBLIGATIONS & RESPONSIBILITIES
The Security Operations Lead will manage the 24-hour HSC and Mobile operations, undertaking the expanding portfolio which consists of 5 Security Shift Leads, multiple team members, Administrative Assistant and Mobile patrol as direct reports to the role. The emphasis on time management, willingness to participate in various client committees (HEM, OHS, etc.) while advancing industry knowledge through IAHSS membership and educational pathways are a direct requirement for the role. Paladin is seeking a curious person who has a passion towards healthcare security and safety and pursues additional education through the International Association of Healthcare Security and Safety (IAHSS).
The responsibility to ensure implementation, and adherence to legislative requirements including but not limited to Occupational Health and Safety, Radiation and Radiopharmacology Safety, Heliport Operations Safety, Fire and Life Safety is established and monitored by the successful candidate. Experience in healthcare security is an asset and a minimum of 3 years in equivalent experience in a similar vertical is required. The candidate will be accountable to thoroughly review statistical data, monitor key performance indicators, and provide reports to senior management ensuring effective delivery through communication and direct portfolio involvement. It is expected that the candidate will provide industry led feedback and create actions plans to improve the quality of service to our employees and clients. Managing the Security portfolio's Emergency Management policy in conjunction with NLHS's Emergency Management team and responding to major incidents and disasters is expected. Having working knowledge and certification in ICS 100, ICS 200 and/or other recognized Emergency Management is encouraged. The role consists of multifaceted and changing expectations and will require other duties as requested to assist with emergency site issues, and/or Branch needs.
Contractual rate of hourly pay $31- subject to change.
40-hour work weeks
Education Requirements (Any)
High School Diploma/GED
Certification Requirements (All)
Code of Conduct/Vulnerable Sector Check
Standard First Aid, CPR Level C
