Technical Services Manager - Vaughan, Canada - SharpLight Technologies

SharpLight Technologies

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Company Description:

Why Should You Join SharpLight?

Our culture is simple:
we are a young, lean and vibrant company.

We are an intelligent, fun, hard-working group of people who love to wear multiple hats in an exciting work environment.

We want everyone's input - and we appreciate and encourage your feedback and ideas.

We believe that every SharpLight family member delivers to its bottom line and we work hard to make it known day in and day out.

The Exciting Position:

Reporting to the EVP of Operations, the
Technical Manager, will be responsible for overall Technical, Service and delivery while, overseeing technical services calls, maintenance, demos and logistics to ensure that all our professional (delivery and maintenance) expectations are met while providing excellent end user support in the most efficient manner possible.

This is a wonderful opportunity to work in a fast-growing company with a dynamic and exciting team SharpLight offers a competitive salary, commission and benefits package.

Position Tasks and Responsibilities:

Manages a team of North American technical consultants to ensure quality and ontime technical implementations, working with both internal and external stakeholders
Ensures the successful installation and testing of SharpLight's medical devices across North America with the support of local field technicians
Manages site operations including thirdparty contractors and efficient daytoday operations of all Technical and maintenance functions
Creates and executes the regular maintenance project
Proactively identifies and troubleshoots problems with implementation or efficiency
Trains contractors and team members on the required technical skills to complete set up and/or technical troubleshooting
Staying atop of emerging technologies and methods for creating and supporting worldclass solutions
Interact and support the SharpCare Division in providing the SharpLight Superior Experience to partners
Conducts quality assurance tests and onsite technical service calls
Manages regulatory protocols for material control & nonconformance
Provides assistance with demonstrations and events
Assigns, directs, prioritizes and reviews activities in terms of group resourcing, planning, budgeting and scheduling
Facilitates interdepartmental collaboration for the purpose of ensuring technical activities are executed as planned
Motivate teams to document solutions and contribute to internal knowledge base
Demonstrate thought leadership to resolve customer and business challenges; proactively address service escalations
Participate in the company's internal, departmental, and crossdepartmental initiatives.

Qualifications and Skills

The Superstar:

We are looking for an individual who is strategic, proactive, energetic and has relevant experience as a Technical Service manager.

The superstar we want as part of our SharpLight family is professional, engaging, friendly and detail oriented.

Required Education & Experience:

College diploma in Electronics
Experience in building and leading effective teams
5+ years in Technical Consultant role
Excellent partner relationship and service acumen
Modern problem solving and root cause analysis
Ability to conduct and document team's performance to meet company standards for professionalism, attendance, and work targets
Ability to provide direction to multiple projects, internal and external stakeholders, and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to translate issues into business impacts and propose solutions that produce a winwin outcome
Ability to coach and mentor technical consultants on solution delivery, consulting, and change control tools and techniques
Promotes and ensures team adherence to Implementation methodology, best practice guidelines
Lift 50kgs (110lbs)