- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
- Provides 24/7 coverage to customers within 24 hours of notification.
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
- Determines correct inventory levels of repair parts with supply lines.
- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
- Keep management advised of issues and developments.
- Ensure instrumentation is compliant with regulatory requirements and quality control standards.
- Working knowledge of medical imaging principles.
- Responsible for the service of Hologic products (mammography, digital mammography, bone densitometry, and biopsy equipment) which include electrical, mechanical and software components.
- Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
- Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
- Assist other Field Engineers as necessary.
- Complete and submit all required paperwork on time and accurately.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Promote service contract offerings and assist the local Service Sales & Operations Representative
- Understanding of proper use and operation of electronic testing equipment.
- Knowledge of inventory and procurement systems.
- Ability to interface with internal and/or external customers.
- Solid computer skills.
- Time Management Skills
- Strong robotics, fluidics and pneumatics experience preferred.
- Ability to pass a comprehensive background check.
- Possess a valid Driver's License and maintain a clean driving record.
- BS/BA degree or equivalent experience preferred.
- AA/AS degree and/or practical Military experience considered.
- 0 - 2 years related field experience with direct customer interaction, preferably in a clinical setting.
- This person will work out of a home based office
- Position will require 75% plus travel
- There will be on-call duties
- Overnight stays could be 3 to 4 nights a week
- Bilingual, both spoken and written, French and English an asset
-
Service Representative
1 week ago
The Hillman Group Edmonton, CanadaWho We Are & What We Do · The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you li ...
-
Service Representative Is
11 hours ago
Clean Harbors Edmonton, CanadaThis position is a temporary contract that will help support our Turnaround and Outage 2024 season. · **Why work for Clean Harbors?** · - Health and Safety is our #1 priority and we live it 3-6-5 · - Competitive wages · - Comprehensive health benefits coverage after 30 days of fu ...
-
Service Representative Is
1 week ago
Clean Harbors Edmonton, Canada**Why work for Clean Harbors?** · - Health and Safety is our #1 priority and we live it 3-6-5 · - Competitive wages · - Comprehensive health benefits coverage after 30 days of full-time employment · - Group RRSP with company matching component · - Generous paid time off, company ...
-
Customer Service Representative
1 week ago
Canadian National Railway Edmonton, Canada**Role** · The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting re ...
-
Customer Service Representative
3 days ago
DXP | Natpro Edmonton, Canada**Customer Service Representative - Service** · DXP/Natpro is seeking a **Customer Service Representative **who will work closely with the Outside Sales, Shop staff and Internal Service team to review and develop comprehensive pump and compressor service/repair solutions and gene ...
-
Customer Service Representative
11 hours ago
Homes Alive Pets Edmonton, Canada Part time**Why Homes Alive Pets?** · This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and ...
-
Customer Service Representative
6 days ago
Homes Alive Pets Edmonton, Canada Full time**Why Homes Alive Pets?** · This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and ...
-
Customer Service Representative
1 week ago
Red Arrow Edmonton, Canada**Customer Service Representative - Full Time** · Red Arrow is currently looking for a Customer Service Representative to join our team based out of our southside Ticket Office (5359 Calgary Trail). This is a full-time position, working between hours per week. Shifts fall between ...
-
Client Service Representative
1 week ago
CARO Analytical Services Edmonton, Canada**CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality ...
-
Guest Service Representative
6 days ago
Homes Alive Pets Edmonton, Canada Full time**Why Homes Alive Pets?** · This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and ...
-
Customer Service Representative
6 days ago
Best Buy Edmonton, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...
-
Customer Service Representative
6 days ago
Business Management Firm Edmonton, CanadaWe partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. · Our dynamic and success-driven team is actively looking to onboard a Customer Service Represe ...
-
Customer Service Representative
6 days ago
Rentokil North America Edmonton, CanadaOverview: · **Customer Service Representative** · Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends · **Who are we?** · *** ...
-
Customer Service Representative
2 days ago
Best Buy Edmonton, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...
-
Guest Services Representative
1 week ago
West Edmonton Mall Edmonton, CanadaThe Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. · **Primary Responsibilities**: · - Providing information on West Edmonton Mall's hours of operations, events, stores, ETS maps, services and attractions ...
-
Customer Service Representative
1 day ago
Team Auctions Ltd Edmonton, CanadaCustomer Service Representative · We're growing Exciting opportunity to become part of the TEAM. · Customer Service Representative Job Responsibilities: · - Serve customers by providing information and resolving problems. · - Answer questions and assist customers with creating an ...
-
Customer Service Representative
1 week ago
Smiths Group Edmonton, CanadaLocation: North America, Canada, Edmonton- Ref: JOHNCRANENA01483- Division: John Crane- Job Function: Customer Service**Job Description**: · The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. · Du ...
-
Customer Service Representative
1 week ago
Steel-Craft Door Products Ltd. Edmonton, Canada**Your Opportunity** · Steel-Craft Door Products Ltd. has been manufacturing residential, commercial, and industrial doors in Canada since 1963. At Steel-Craft, we strive to produce the highest quality garage doors at competitive prices, ensuring the success and stability of our ...
-
Customer Service Representative
2 days ago
Modern Auto Body Ltd Edmonton, CanadaWe are looking for someone to fill the role of Receptionist / Customer Service Representative at Modern Auto Body Ltd, Edmonton's premiere Luxury Auto Body Repair Facility. · Modern Auto Body has been a family owned and operated business for 55 years. Our focus is on providing ex ...
-
Customer Service Representative
11 hours ago
Onkar Insurance Edmonton, CanadaOnkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages Punjabi/Hindi speakin ...
Field Service Representative - Edmonton, Canada - Hologic, Inc.
Description
Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Edmonton, AB
Key Accoutabilies:
Knowledge, Skills & Experience
Additional Details
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
#LI-LL1