- Identifies trends or root cause behaviours for recurring application issues or integration errors. Works with various partners and vendors to resolve production issues.
- Provide end-user support and maintains relationships through incident resolution.
- Performs administration functions such as security changes and batch uploads. Prioritizes requests and delivers system user training and process change management.
- Preforms preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software etc.
- Produces incident reports and troubleshooting knowledge articles.
- Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
- For simple or out-of-the box system changes, works with users and vendors to clarify and document requirements using techniques such as interviews, site visits, process analysis, and proactively make solution recommendations.
- Liaises with various partners to coordinate project testing including development of test scripts, and compiling test completion metrics for test script execution.
- Participates in the rollout of process improvements; proactively identifies and makes suggestions for new improvements.
- Performs additional duties as assigned.
- Bachelor's degree in Computer Science, Business Administration or completion of a Post-secondary Diploma in Computer Science.
- Minimum 1 year of related work experience (systems analysis, application development and support, operations support, service desk).
- Preference for experience in both on-premise and SaaS applications development.
- Passion for service excellence and business enablement, as well as the proven ability to deliver on work products that provide measurable business benefit.
- Understanding of how the business works, and continually develops business acumen through learning and training.
- Stong analytical and problem-solving skills.
- Understanding of troubleshooting principles, methodologies, and issue resolution techniques.
- Working knowledge of programming languages and relational databases, such as .Net, Javascript, C#, SharePoint, Oracle and SQL Server.
- Familiarity with version control systems (., Git) and testing methodologies is an asset.
- Proficiency in web development, including front-end and back-end technologies is an asset.
- This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
- In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate's experience.
- We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).
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Systems Analyst I - Victoria, Canada - Seaspan
Description
The Systems Analyst I maintains operational excellence of Seaspan's live business systems. Working closely with team members and directly supporting end users, the Systems Analyst responds to user needs while determining appropriate urgency and priority.
Note: This position is based at our Victoria Shipyards and qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.
What you'll do
What you'll bring
Why you'll love working here
The estimated salary for this position is $67,500 - $82,500. In determining final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.
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