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Technical Customer Support
6 days ago
Houle Electric Victoria, Canada**About the position**: · Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team based in Victoria, BC. · **Technical Customer Support Duties and responsibilities**: · - Providing consistent, high quality customer service, seeking to ...
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Technical Support Specialist
1 day ago
Redbrick Technologies Inc. Victoria, CanadaRedbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. · One thing that our team members say they value m ...
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Technical Support Analyst
10 hours ago
Blackman Support Services Ltd. Victoria, CanadaWork Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: No degree, certificate or diploma · - Experience: 5 years or more · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and d ...
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Technical Support Analyst
1 week ago
VertiGIS North America Ltd. Victoria, CanadaThe Company: · At VertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri's ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges ...
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Technical Support Specialist
1 day ago
Redbrick Technologies Inc. Victoria, CanadaRedbrick and Rebase are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. · One thing that our team members say they value most ...
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Middleware Technical Support
10 hours ago
CGI Victoria, CanadaReady to join an outstanding culture that cares about diversity and inclusion, corporate social responsibility and gives the freedom to innovate, influence decisions, and chart an exciting career? · CGI is more than just an IT company. Be part of a team that supports the local co ...
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Technical Support Specialist
1 day ago
Securitas Electronic Canada Inc Victoria, CanadaCAMACC Systems is one of the newest members of the Securitas family. We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world's best software to integrate and drive the entire syste ...
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Operations and Technical Support Coordinator
1 week ago
Urban Solar Corp Victoria, Canada**Operations and Technical Support Coordinator - Urban Solar** · **About us**: · Urban Solar is the leading manufacturer of standalone solar energy systems for the public transportation industry in North America with over 20,000 systems installed. Our vision is to become the lead ...
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Lab Technical Assistant, Analytical Support
2 days ago
LifeLabs Victoria, CanadaImprove lives. Love your job. Grow your career. · Do you want to grow your career in a supportive, collaborative environment that improves your community? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years experience. We provide labor ...
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Junior Technical Support
5 days ago
ASSA ABLOY Global Solutions Victoria, CanadaDescription: · The Junior Technical Support Analyst position works with customers via inbound calls, outbound calls, or online. Other responsibilities include set up and testing of hardware and software prior to delivery to the client. · Education, Training and Other Requirements ...
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Junior Technical Support
1 week ago
ASSA ABLOY Global Solutions Victoria, Canada:The Junior Technical Support Analyst position works with customers via inbound calls, outbound calls, or online. Other responsibilities include set up and testing of hardware and software prior to delivery to the client. · Education, Training and Other Requirements:Undergraduate ...
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TECHNICAL SUPPORT REPRESENTATIVE
1 week ago
Acturis Ltd Victoria, BC, Canada Full timeActuris is a leading Software-as-a-Service provider for general insurance. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with bro ...
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technical support analyst
3 days ago
Blackman Support Services Ltd. Victoria, CanadaWork Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: No degree, certificate or diploma · Experience: 5 years or more · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to ...
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technical support analyst
4 days ago
Blackman Support Services Ltd. Victoria, CanadaDurée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 40 hours per week · Education: · Expérience: · Education · No degree, certificate or diploma · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manual ...
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Technical Support Representative, Enterprise
3 days ago
Logitech Victoria, CanadaDescription · Position at Logitech Job Summary · The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Ti ...
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Unit Claims Manager
10 hours ago
Intact Victoria, CanadaNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...
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BC Ferries Victoria, CanadaJob Description: · **INTERMEDIATE TECHNICAL ANALYST, FIELD TECHNICAL SERVICES** · 12-month Term · Victoria · You are a customer-focused team player responsible for providing quality customer service. As a member of the field technical services team, you follow best practice Servi ...
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Desktop Support Analyst
5 days ago
University of Victoria Victoria, CanadaOrganizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- Ongoing until filled- Please note that positions will close at 4 p.m. on the closing date.- FT ...
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Desktop Support Analyst
1 week ago
University of Victoria Victoria, CanadaOrganizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Posting Close Date- Ongoing until filled- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $57, $74, Additional Posting Information- N/A- S ...
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Intermediate IT Consultant
5 days ago
ESW IT Business Advisors Victoria, Canada**About ESW - IT Business Advisors (ESW)** · ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value fro ...
Junior Technical Support - Victoria, BC, Canada - ASSA ABLOY Global Solutions
Description
:The Junior Technical Support Analyst position works with customers via inbound calls, outbound calls, or online. Other responsibilities include set up and testing of hardware and software prior to delivery to the client.
Education, Training and Other Requirements:
Undergraduate degree or technical diploma preferable
Customer service training an asset
Experience working with technology in a Windows (W7, W10, W11) based environment
Experience working in a technology-based call support environment or providing customer facing technology installation or support services an asset
Experience working with low voltage and/or electronic locking technologies an asset
Microsoft 365 (Teams, Outlook, Office).
Experience with Linux is an asset.
Experience with Salesforce CRM is an asset.
Highly organized with excellent time management skills and multi-tasking abilities including the ability to be flexible and adapt to changes quickly
Flexible and adaptable with a strong desire for success
Strong aptitude toward technology and an ability to learn quickly including strong computer navigation skills and PC Knowledge
Provide a positive customer experience to all clients via phone and remote access by working efficiently and courteously towards the resolution of all user queries, concerns and problems.
Willing and able to provide after-hours emergency support on a rotating basis as part of the customer support team (overtime rates apply)Participate in proactive projects designed to improve customer satisfaction and business performance
Provide product support to Project Managers/coordinators and trainers as needed.
Manage, where appropriate, remote software upgrades for clients
Assist with the full set up of Vigil PCs before they are shipped to clients.
Troubleshooting of installed systems at customer sites throughout North America
Assist with project commissioning throughout North America when required
Operation of electronic analysis equipment such as digital multi-meters and proprietary test equipment
Participation in Quality Assurance Programs