Duty Station Manager - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 9084

Number of Vacancies: 2

Department:
Stations Department , various locations

Salary Information:
$100, $126,172.80

Pay Scale Group: 9SA

Employment Type: 1 Permanent & 1 Temporary (until approximately December 2024)

Weekly Hours: 40,
Off Days: Various
Shift: Various

Posted On:
February 12, 2024

Last Day to Apply:
February 16, 2024

Reports to:
Group Station Manager

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

This position works on rotating shifts and off days, and may be required to work at various locations.

General Accountability

Supports the management and guidance of supervisory staff and hourly rated employees and facilitates a positive experience for the customer through revenue purchases and process opportunities.

Ensures a safe, clean, efficient, comfortable and secure environment at Stations and oversees the execution of service level agreements directly and/or through delegation to others.

Key Job Functions

Manage proactively all aspects of transit including operating equipment, services and staff to ensure customers enjoy a high quality of service at every touchpoint during transit.
Lead and resolve emergency situations related to incidents at stations and ensure consistent safety of employees and customers. Coordinate with concerned emergency and security personnel at the incident site to mitigate risks.
Assist the Supervisor with people leadership, resource management, training and performance management of staff. Work on improving relationship management and consequently improve levels of customer service.
Assist the Supervisor in ensuring the executed Service Level Agreements are adhered to by all parties. Raise concerns with appropriate parties and follow up to ensure matters are fully addressed.
Submit recommendations as well as assist in the development and implementation of new policies and strategies; schedules, service performance, regulations, signage, etc. to improve overall customer service.
Act as liaison with the local community to understand concerns and issues. Liaise with outside agencies to coordinate activities during emergency situations and/or special events.
Investigate and report any claim or occurrence that may lead to legal actions against TTC.
Keep related Departmental Management (Transportation, Maintenance, Planning) abreast of ongoing activities or unusual problems. Participate in regular operational meetings
Coordinate new projects and special events, e.g. arranging plain clothes followups.
Perform administrative tasks such as running payroll, scheduling, etc.
Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies

Skills

Manage human resources
Gather information and conduct research

Education and Experience

Completion of a postsecondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

Strong understanding of business practices and procedures
Good understanding of safety legislation and procedures, as well as experience working in a safety critical environment
Demonstrated ability to effectively manage a group of employees in a customer focused setting
Experience in building relationships and working with a union
Knowledge of standards for customer service delivery and demonstrated ability to provide effective customer service
Sound knowledge of various relevant legislation, i

e:
Occupational Health and Safety Act, Human Rights Code, etc.

Superior communication, influencing and interpersonal skills, verbally and in writing
Superior investigative and problem solving skills
Knowledge of HR policies and procedures and familiarity with various Collective Bargaining Agreement at the TTC
Strong supervisory and human relation skills
Experience in conducting investigations to determine root cause and analysis
Must be subway qualified or possess the ability to beco