Jobs
>
Toronto

    Production Support Developer(Java/Angular) - Toronto, Canada - Intact Financial Corporation

    Intact Financial Corporation
    Intact Financial Corporation Toronto, Canada

    1 day ago

    Intact Financial Corporation background
    Full time
    Description

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

    Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

    Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

    Read on to see how you can shape the future, win as a team, and grow with us.

    About the role

    To reenforce our Commercial Lines and Specialized Lines applications T2/T3 production support squad, we are looking for an experienced IT support specialist.

  • Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and Specialized Lines applications.
  • Coordinates and facilitates Incident Management, works with IT to deploy changes to the production environment, and engages 3rd party providers contracted to Intact during an incident.
  • Provides initial L2/L3 incidents triage, investigation and ensures fast turnaround times on issue/incident resolution, collaborates and engages with the appropriate areas and squads across Intact.
  • Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex issues/malfunctions, responsible for the following: Defining and scoping the issue.
  • Analyzes the problems/defects and identifying root case.
  • Participates in defect fixes.
  • Conducts an options analysis of potential solutions, with a recommendation.
  • Presents to team and management for decision/direction.
  • Plans the solution determined by team and management.
  • Maintains in-depth working knowledge of the applications and user workflows (role include multiple systems, will include a rotation over time to broaden knowledge base across the team).
  • Maintains working knowledge of interfaces and integration.
  • Maintains working knowledge of integrated tools and processes.
  • Supports deployment activities, managing implementation issues to resolution.
  • SME support on projects/ongoing improvement initiatives.
  • Develops or supports development of a disaster recovery strategy and recovery plans, as well as testing recovery procedures on an annual basis.
  • Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote development, mentoring employees, building communities of practice and networks across business & technology.
  • Uses, supports and maintains monitoring and observability tool.
  • Participates in on-call (out of business hours) rotation works.

    • Technical knowledge and skills :

  • Java - Spring framework (Strong Java knowledge required)
  • Oracle - PL/SQL
  • Angular - TypeScript

    • Bonus :

  • GitHub - Maven – Jenkins
  • OpenShift (OCP)
  • Dynatrace
  • ServiceNow

    • Soft Skills :

  • Troubleshooting
  • Curious Mindset
  • Analytical thinking
  • Ability to work under pressure
  • Team Collaboration

    • Experience :

  • 10+ years of experience including 3-5 years in production support.
  • University Degree in a relevant field, or equivalent experience.
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
  • Knowledge of principles and processes for providing support services (user needs assessment, meeting quality standards for services, and evaluation of user satisfaction).
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery.
  • No Canadian work experience required however must be eligible to work in Canada.

    • Availability : ASAP

    Location : GTA

    Mode : Hybrid (2 days per week at the office : Toronto or Mississauga)

    #LI-Hybrid

    What we offer

    Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

    • We are an equal opportunity employer

    At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

    If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

    , including background checks, internal candidates, and eligibility to work in Canada.

  • Toronto School of Management

    Learning and Development Support Specialist

    2 days ago

    Toronto School of Management Toronto, Canada

    Do you have a passion for education and a talent for developing innovative and engaging instructional programs? Are you a creative problem solver with a strong understanding of adult learning theory? If so, we are looking for you · We seek a dynamic and experienced Learning and D ...

  • Catapult ERP Services Inc.

    Support Developer

    6 days ago

    Catapult ERP Services Inc. Toronto, ON, Canada

    We are seeking a skilled and dedicated Microsoft Dynamics Support Developer to join our team. As a Support Developer you will be responsible for providing technical support, troubleshooting, and development of enhancements and optimizations to clients using Microsoft Dynamics Bus ...

  • Rockstar Games San Diego & Toronto

    Development Support: Engine

    2 days ago

    Rockstar Games San Diego & Toronto Oakville, Canada

    Job reference · _crt: · - Company Name · - Rockstar Games San Diego & Toronto · - Salary · - Competitive · - Location · - Oakville, Canada · - Country · - Canada · - Industry sector · - Programming · - Job start date · - ASAP · - Posted date · - 16/04/2023 · - Experience Level · ...

  • Source One Financial Corp

    Business Development Support

    6 days ago

    Source One Financial Corp Burlington, Canada

    **Job Title** · Business Development Support (BDS) · **Reports to** · Inside Sales Manager (or designate) · The Business Development Support (BDS) representative will be responsible for creating and maintaining relationships with dealer partners and ensuring deals flow through th ...

  • Rockstar Games San Diego & Toronto

    Development Support: Engine

    6 days ago

    Rockstar Games San Diego & Toronto Oakville, Canada

    Job reference · _crt: · - Company Name · - Rockstar Games San Diego & Toronto · - Salary · - Competitive · - Location · - Oakville, Canada · - Country · - Canada · - Industry sector · - Programming · - Job start date · - ASAP · - Posted date · - 15/02/2023 · - Experience Level · ...

  • Rockstar Toronto

    Development Support: Animation

    4 days ago

    Rockstar Toronto Toronto, Canada

    At Rockstar Games, we create world-class entertainment experiences. · A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and ...

  • VPI INC.

    Career Development and Support Counsellor

    1 day ago

    VPI INC. Mississauga, Canada

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organ ...

  • vpi inc.

    Career Development and Support Counsellor

    1 day ago

    vpi inc. Mississauga, Canada

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organ ...

  • Biolab Pharma

    Laboratory Support Analytical Development

    1 week ago

    Biolab Pharma Mississauga, Canada

    The Laboratory Support position contributes to the development of new pharmaceutical dosage forms. This will be achieved by supporting the Analytical Development team by performing activities such as cleaning of glassware, cleaning of all areas in the analytical lab, disposal of ...

  • vpi inc.

    Manager,career Development Support Counsellor

    5 days ago

    vpi inc. Mississauga, Canada

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organ ...

  • Aviso

    Corporate Director, Community Development and Support

    1 week ago

    Aviso Toronto, ON, Canada InternshipSHIP

    As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We're looking for a Director, Learning & Organizational Development to join our Talent Team. · Your role will be required to regularly perform ess ...

  • Aviso

    Corporate Director, Community Development and Support

    6 days ago

    Aviso Toronto, ON, Canada InternshipSHIP

    As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We're looking for a Director, Learning & Organizational Development to join our Talent Team. · This role requires you to perform essential duties 1 ...

  • Aviso Wealth

    Corporate Director, Community Development and Support

    19 hours ago

    Aviso Wealth Toronto, ON, Canada InternshipSHIP

    As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We're looking for a Director, Learning & Organizational Development to join our Talent Team. · Your role will be required to regularly perform esse ...

  • Bombarbier

    Product Development and Operations Support Intern

    15 hours ago

    Bombarbier Toronto, Canada Temporary

    When applicable, Bombardier promotes flexible and hybrid work policies. · Why join us? · Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been ...

  • Robinhood

    Senior Android Developer, Support Products

    1 day ago

    Robinhood Toronto, Canada

    Join a leading fintech company that's democratizing finance for all. · Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to fina ...

  • Mondelēz International

    Warehouse Analyst, Manufacturing Support, Business Development

    1 week ago

    Mondelēz International Toronto, Canada Full time

    Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It With Pride. · You will execute initiatives through I2M and IIM processes for the site and ensure effective execution, coordination, tracking & co ...

  • Mitacs

    Team Lead, Grant Management

    1 week ago

    Mitacs Toronto, Canada

    **This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto, Vancouver, Ottawa or Calgary** · Mitacs is a national not-for-profit that helps industry and not-for-profit partners solve strategic challenges by leveraging Canada's world-class post-secondar ...

  • Hearinglife Ltd.

    Sales Trainer

    5 days ago

    Hearinglife Ltd. Toronto, Canada

    Leader mondial dans le domaine des soins auditifs, nous sommes présentement à la recherche d'un professionnel de l'audition motivé et dynamique pour rejoindre notre équipe. · **Description de l'emploi**: · Nous sommes à la recherche d'un formateur afin d'offrir à nos clients un h ...

  • DNV

    Head of Department, Power System Advisory

    1 day ago

    DNV Toronto, Canada

    **About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...

  • CT Real Estate

    Market Analyst, Real Estate Sales Forecasting

    6 days ago

    CT Real Estate Toronto, Canada

    **What you'll do** · The Real Estate Sales Forecasting team supports the Real Estate group by providing insight, analytics and data in support of Real Estate capital investment decisions. Using GIS and other analytical tools, the Market Analyst is responsible to create sales fore ...