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    Head of Service Management - Vancouver, BC, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Vancouver, BC, Canada

    3 weeks ago

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    Description
    opt-Job Schedule__ Full-Time
    __opt-Job Type__ Permanent
    __opt-Brands__ FAIRMONT

    __Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

    A registeredheritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

    With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

    Central Services Manager

    Want to be part of a team that is passionate about delivering luxury service and memorable experiences? The ideal candidate is driven, has a keen eye for detail, is a strong communicatorand is calm under pressure and able to thrive in an ever-changing fast-paced, luxury hotel environment.

    Previous leadership experience in a city hotel setting is required.
    A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities
    Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
    Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
    The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
    Ability to make a difference through our Corporate Social Responsibility activities,
    Annual paid vacation, sick leave, up to statutory holidays and birthday leave
    A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
    A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
    Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

    Drive Enhanced Central Service culture, ensuring that Central Service team is able to answer guest enquiries and meet guest needs without having to forward the call.

    Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standards
    Analyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfaction
    Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up

    Embrace the role of Royal Service Manager champion on property, and be the point of contact for the Accor Property Systems team.

    Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.

    Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue.

    Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced
    Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
    Consistent communication with


    GRC:

    including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.

    Manage and coordinate all group and individual reservations. Oversee daily administrative tasks such as amenity orders, welcome cards and reports
    Have a complete knowledge of the hotel's emergency procedures; Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
    Develop, implement and maintain SOP's related to Central Services
    Conduct performance reviews and provide regular feedback to employees
    Consistently offers professional, engaging and friendly service
    Proven track record of managing teams
    ~ International experience in Luxury Hotels is preferred
    ~ Computer literate in Microsoft Window applications required
    ~ Constant standing and walking throughout shift

    Visa Requirements :
    The hotel is unable to assist candidates in obtaining Canadian work authorization.


    Visa Requirements:
    The hotel is unable to assist candidates in obtaining Canadian work authorization.
    Our commitment to Diversity & Inclusion:
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo#Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

    As a Banquet Chef, you will lead the Banquet Kitchen team in planning, preparing and directing food preparation in our Banquet kitchento create unforgettable and elegant event dining experiences for
    As our next Night Receptionist, you...Are the 'face of IBIS Shoreditch', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding
    You are the heartbeat of the hotel eventsAs a Banquet Cook/Culinary Expert, you perform highly diversified Banquet Kitchen duties to create a a memorable and tasty dining masterpiece for every event
    We are seeking a service-minded ambassador for the Guest Service Operator/ One Touch position.

    Guest Service Operator/ One Touch AgentWhat's in it for you:
    Banquet Server - CasualYou will be an ambassador of luxury service in Calgary's only choice for events.

    Reporting to the Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:
    Displays good teamwork attitudes while working in a team for major preventive maintenance repairs or service worksExecutes all painting & polishing and associated works to the highest professional st
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