- Champion a customer-focused culture by understanding customer journeys across digital channels and providing an optimal experience for our customers.
- Manage the delivery of various web initiatives, analyze their effectiveness, and continue optimizing and improving customer experience.
- Build strong relationships with stakeholders to influence the planning process. Lead the Digital Commerce channel strategy aimed to drive bigger success toward business goals
- Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor the digital performance and identify innovative opportunities to support the annual goals. Analyze site data and user behaviour to understand the customer and improve the customer experience through site optimization
- Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate client from other financial institutions.
- Build A/B tests and personalized experiences in partnership with digital analytics, marketing, UX, content writers, and audience managers. Monitor and maintain site health (quality assurance, accessibility, and SEO) across all pages in their portfolio.
- 3+ years' experience with UX design – ensuring website content has a consistent look and feel and is formatted to established standards (demonstrated in project work)
- 2+ years' experience with HTML and CSS
- Practical experience with Agile development methodologies
- Not required but an undergraduate degree is preferred, Ideally in Business, marketing, design, or Computer Science
- Agile certification an asset
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SEO Content Writer Needed - Toronto, ON, Canada - ProViso Staffing
Description
Digital Channel Experience, Commerce – The Commerce team at client Digital is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us.
Project:
Support for content authoring for Visual ID Project – changing website with new design elements for brand guideline; beginning phase of project
This role contributes to the overall success of the Digital Commerce Team in Canada by supporting the maintenance and building of client-owned web properties with a focus on continuous improvement to support sales and best-in-class customer experiences.
Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance.Supports the team's business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards.
Good communication skills – successful hires will need to be able to communicate with project stakeholders and managers across the organization.
Teams Video Interviews:
o 1st – 1 hour – 1st 30 minutes with HM (culture fit, behavioral) – 2nd 30 minutes with a Digital Experience Manager for technical questions
Contract