Customer Service Representative - Mississauga, Canada - Vantage Elevator Solutions

Vantage Elevator Solutions Mississauga, Canada

3 days ago

Full time

Description

Job Details

Description

Customer Service Representative

Permanent Position, Full-Time

Mississauga, Ontario, Canada

If you are a forward-thinker interested in providing exceptional customer service, then keep reading We are searching for one outstanding Customer Service Representative to join our GAL Canada team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Customer Service Representative is responsible for interacting with customers on behalf of the organization, providing information about products and services, taking orders, generating Salesforce tickets and responding to customer inquiries.

Requirements

We are searching for a candidate with:

Minimum one year customer facing experience

Intermediate to advanced proficiency in Microsoft Excel

Strong phone presence and enthusiastic approach to selling

Experience working with CRM

Excellent verbal and written communications skills

Strong listening and presentation skills

Self-directed with ability to multi-task, prioritize, and manage time effectively

Duties and Responsibilities

A typical day may include:

Responsible for preparing cost estimates, managing accounts and developing and maintaining strong relationships with new and existing customers

Understanding and responding proactively to the specific needs of customer

Making recommendations to GAL Canada on matters impacting account service such as inventory, chronic problems, and unique requirements

Providing customers with product knowledge and usage information

Identifying opportunities to accelerate sales volumes

Providing superior service by understanding and responsively satisfying customer requirements

Understanding GAL Canada's best practices to help Customers identify the correct person to speak to

Knowledge of Customer preferences

Acting as a customer liaison between internal GAL Canada departments and liaison between other departments at GAL Canada

Coordinating Customer issues with Quality Control

Benefits of Working With Us

Day shifts, Monday to Friday

Comfortable, climate-controlled office

Company-paid benefits (health, dental, vision)

Position Details

Full-Time hours, Monday to Friday

Based in Mississauga, Ontario

Vantage Elevation, LLC and GAL Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other grounds protected by the Ontario Human Rights Code. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Accommodation is available upon request for all applicants pursuant to the Accessibility for Ontarians with Disabilities Act, 2005. If an applicant requests accommodation, GAL Canada will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant's accessibility needs. We value diversity and inclusion and encourage all qualified applicants to apply.

Like What You Read?

If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values you, then we invite you to apply.

#LI-JR1

#LI-CAN

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Customer Service Representative - Mississauga, Canada - Vantage Elevator Solutions

Description

Client Service Representative