- Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers.
- Work to better understand our customer service expectations through specialized processes and channels of communication.
- Build relationships with peers and leaders through regular interactions.
- Continue to build knowledge, skills and confidence in all customer service processes, including resolving more complex and escalated customer inquiries.
- Partner with customer service leaders to support and mentor new colleagues.
- Gain a broader understanding of projects, committees and initiatives through collaboration across the customer service teams and beyond.
- A high school diploma or general educational development.
- A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.
- Excellent verbal and written communications delivered in an understanding and respectful way.
- A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
- Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.
- An Unscheduled Part Time Regular employee, or UPTR for short, is hired to fill a part-time position of an ongoing nature while working variable hours.
- You will work a minimum 4 consecutive hours to a maximum 7.5 consecutive hours in any day and will be scheduled anytime between Monday to Friday, 7am to 8pm based on operational requirements.
- You are able to submit a standing request for preferred shifts (although shift assignment is based solely on operational requirements).
- You will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly (ranging from 18.75 to 30 hours per week).
- You will be eligible for benefits after their completion of 975 hours of accumulated service.
- Successful applicants will be required to attend full-time classroom training starting on June 3, 2024, from Monday to Friday and scheduled from 8:00am - 4:00pm. Attendance is MANDATORY during this time.
- This is an office based role that will be required to be on site during scheduled shifts located at our Prince George office.
- To view the full job description, click here.
-
Client Service Representative
3 weeks ago
CIBC Prince George, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Client Service Representative Hourly
3 weeks ago
CIBC Prince George, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Customer Service Representative
4 days ago
CB Canada Prince George, CanadaCustomer Service Representative · Location: Prince George, BC · Diversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that re ...
-
TC Energy Prince George, Canada Full timeDetermined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomo ...
-
Member Services Representative
3 weeks ago
Integris Credit Union Prince George, BC, Canada Full time $17.79 - $23.97Member Services Representative (Full Time) · Job Category : Banking · Requisition Number : MEMBE001264 · Apply now · Posted : November 23, 2023 · Full-Time · Locations · Showing 1 location · Town Centre · Prince George, BC V2L 5B5, CAN · Description · Integris is cur ...
-
Customer Service Representative
4 weeks ago
Armtec Prince George, Canada**Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member ...
-
Financial Service Representative
1 week ago
goeasy Prince George, CanadaIf you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you Recognized as one of** **North America's Most Engaged Workplaces, we want the best to join our team. · **easyfinancial** is one of Canada's leading non-prime lenders, we pride o ...
-
Customer Service Representative
2 weeks ago
Ryan Company Ltd. Prince George, CanadaJoin an exciting team in business for over 50 years and is Western Canada's largest privately owned and operated full service vending company. · The Customer Service Representative (CSR) Route Driver position is a key role that involves servicing customer accounts primarily withi ...
-
Customer Service Representative
1 week ago
FortisBC Prince George, Canada**Affiliation**: MoveUp Customer Service · **Employment Status**: Unscheduled Part-Time Regular · **Salary**: $20.35 Hourly · **Workplace Flexibility**: No · **Posting End Date**: Open until filled · We're a Canadian-owned and BC-based energy company taking steps toward a lower-c ...
-
Customer Service Representative
2 weeks ago
Replay Message Centre Prince George, CanadaReplay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordialit ...
-
Customer Service Representative
3 weeks ago
Scotiabank Prince George, CanadaRequisition ID: 169342 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Service Representative
2 weeks ago
Central Builders Supply P.G. Ltd. Prince George, Canada**Are you a people person?** · **We are hiring a wicked awesome Customer Service Professional. At Central Builders Supply PG, we believe that happy people provide wicked awesome customer service and that treating people fairly and compassionately creates happy employees.** · **Ou ...
-
Member Service Representative
3 weeks ago
Integris Credit Union Prince George, Canada**The successful applicant for this role will**: · - Love working with people · - Have an outgoing personality · - Not shy away from building relationships, or asking for business · - Focused on learning and developing in the financial services industry · MSRs are often the first ...
-
Technical Service Representative
3 weeks ago
Orica Prince George, Canada**About Orica** · At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil bl ...
-
Member Service Representative
2 weeks ago
Integris Credit Union Prince George, Canada**The successful applicant for this role will**: · - Love working with people · - Have an outgoing personality · - Not shy away from building relationships, or asking for business · - Focused on learning and developing in the financial services industry · MSRs are often the first ...
-
Rcmp Head Service Representative
3 weeks ago
City of Prince George Prince George, Canada**RCMP Head Service Representative**: · **Regular Full-Time** · **Police Support Services / Administrative Services** · **Develop your leadership, mentoring, and customer service skills**__** · **About Our Organization**: · The City of Prince George is committed to ensuring a pos ...
-
TC Energie Prince George, Canada TEMPORARYDetermined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomor ...
-
general manager, sales
1 week ago
0737777 BC Ltd Prince George, Canada Full timeEducation: Bachelor's degree · Experience: 2 years to less than 3 years · Work setting · Accommodation and food services · Tasks · Allocate material, human and financial resources to implement organizational policies and programs · Authorize and organize the establishment of majo ...
-
Supervisor, Manual Operations
4 days ago
Canada Post Prince George, Canada PermanentJob Description · Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts a ...
-
Apprentice Mechanic
3 weeks ago
Wright Canada Holdings Ltd Prince George, Canada Full timeWright Canada Holdings, Ltd. · Why work for Wright Canada Holdings Ltd: · Hourly wage · Comprehensive benefit package · Monday to Friday with some evenings and weekends · Full time permanent · Located in Prince George, BC with some travel · What you will do: · Build and assembl ...
Customer Service Representative - Prince George, Canada - FortisBC
Description
Affiliation: MoveUp Customer Service
Employment Status: Unscheduled Part-Time Regular
Salary: $21.73 Hourly
Workplace Flexibility: No
Posting End Date: Open until filled
As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
You live and breathe the values of delivering a world-class customer experience with an empathic demeanor, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company's success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.
As our Customer Service Representative, you'll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you'll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You'll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it's all about our customers and supporting them the right way the first time.
In year 1, you will:
In year 2, you will:
What it takes:
What does it mean to be an Unscheduled Part Time Regular Employee:
Additional Information
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional information.
