Business Systems Analyst - Ottawa, Canada - Recollective Inc.

Recollective Inc.
Recollective Inc.
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Who We Are
Recollective is the world's leading online qualitative research platform.

Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.


With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online.

Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

Find out more about us and our story here


Scope of the Role

Role Responsibilities
The responsibilities of a Business Systems Analyst include but are not limited to:

  • Serve as systems administrator for the Salesforce environment
  • Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards, workflows and other routine tasks
  • Build and optimize workflows, flows, page layouts, apps, actions, custom settings, mobile administration, validation rules, etc.
  • Troubleshoot system issues and outages where required
  • Implement process, automations and other new or enhanced features when necessary
  • Perform audits of Production/Sandbox environments
  • Identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices
  • Identify unused or underutilized platform features
  • Own the communication of any platform changes to end users and management
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check and Optimizer
  • New user and ongoing user training
  • Technical documentation

Required Skills and Experience

  • Minimum two years of experience as a Business Systems Analyst with:
  • Experience implementing Salesforce configuration changes, including, but not limited to: Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Integrating apps and third party services into complex Salesforce environments
  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder (considered an asset)
  • Strong data management abilities
  • A demonstrated ability to understand and articulate complex requirements
  • A documented history of successfully driving projects to completion
  • Previous experience working in an agile and highgrowth environment preferred
  • A proactive attitude to platform enhancements
  • Excellent relationshipbuilding and communication skills
  • Ability to liaise with stakeholders at all levels

Location


This position is open to all applicants located in Canada, although preference will be given to those located in Ottawa and those willing to work within the Eastern Time Zone.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
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What We Can Offer You
When you join Recollective, you become part of a friendly, welcoming culture that we are particularly proud of. Choose to build your career with us at Recollective and here's what you can expect

  • We communicate constantly, openly and honestly; our CEO hosts companywide meetings twice per week and candidly shares important business updates
  • We do what's right for our customers and then some so they come back and bring friends
  • We have fun doing serious work
  • We seek new ways to grow the company and each other
  • We embrace flexibility, fairness and equality
  • We learn and get better from every experience
  • Competitive compensation
  • Superior health benefits (Health, dental, vision etc.)
  • RRSP matching and much more

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We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.
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