Salesforce Administrator - Ottawa, ON, Canada - Recollective Inc.

Description

Who We Are

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world's top fifty most innovative suppliers in the market research industry. Thousands of the world's most innovative market research agencies and enterprises choose Recollective.

As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we're not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today

Find out more about us and our story here

Who You Are

You are a highly motivated, detail-oriented, and experienced Salesforce Administrator with an in-depth understanding of CRM systems and Salesforce's capabilities. Armed with technical skills, you are adept in managing the day-to-day configuration, support, maintenance and improvement of our CRM platform.

You thrive in a collaborative environment, working seamlessly with multiple teams and stakeholders to ensure the effectiveness and smooth operation of our Salesforce system. You understand industry best practices and are comfortable implementing new and effective solutions to meet business needs.

Your commitment to continually develop your technical and admin skills, your ability to translate business objectives into reality, and your dedication to helping empower our team through Salesforce solutions, all make you a perfect addition for our team.

Role Responsibilities

The responsibilities of a Salesforce Administrator include but are not limited to:

• Serve as a systems administrator for the Salesforce environment
• Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards and other tasks
• Build and optimize flows, page layouts, apps, actions, custom settings, validation rules, etc.
• Troubleshoot system issues and outages where required
• Implement processes, automations and other new or enhanced features when necessary
• Perform regular audits of Production/Sandbox environments
• Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
• Review, test and plan Salesforce regular release and packaged app updates
• Identify unused or underutilized platform features
• Communication of any platform changes to end users and management
• Technical documentation
• Work with integrated applications including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Gong, Outreach, Mailchimp and others (previous experience is desirable)

Required Skills and Experience

• University degree/diploma in a technical subject
• Minimum 2 to 3 years of experience as a Certified Salesforce Administrator with:
  • Experience implementing Salesforce configuration changes, including, but not limited to: custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration
  • Strong understanding of best practices and functionality
  • Sales Cloud and Service Cloud experience
  • Strong data management abilities
• Previous experience working in a fast-paced and high-growth environment preferred
• A proactive attitude to platform enhancements
• Excellent relationship-building, communication skills, and ability to liaise with stakeholders at all levels

It is not required, but would be an asset to have:

• Developer experience including APEX
• Experience integrating apps and third-party services into complex Salesforce environments
• Experience in analyzing requirements, writing functional specifications, conducting tests and interacting with business users
• Experience working with Salesforce Billing and CPQ modules
• The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices

Location

This position is open to all applicants located in Canada willing to work hours within the Eastern Time Zone, although preference will be given to those located in Ottawa.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description or in an environment where your path forward is pre-defined in a traditional way. This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own track, click here to find out why you will love it here.. you'll be happy you did.

Our Core Values

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

Here is what else you can expect when joining Recollective in this role:

• We offer competitive compensation and reward people based on performance
• Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
• 3 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
• Generous Group RRSP matching and much more..

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.