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    Software Engineer - Ottawa, ON, Canada - Rewind

    Rewind
    Rewind Ottawa, ON, Canada

    6 days ago

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    Description
    Software Developer (Technical Support) - Ottawa (hybrid work)
    ~ Full-time Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Ottawa is 333 Preston Street. About Rewind Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 ). We invite you to read our startup story to learn where we came from and where we're going. We care about honesty, we believe in learning from our mistakes, and we support each other as we grow. Some of our Blogs might help you get a better understanding of what we do here. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Join us as a Software Developer (Technical Support) and become an integral part of our dynamic team, where you'll be at the forefront of addressing highly complex technical issues with finesse and expertise. You embrace Agile methodologies and thrive in solving customer issues while not shying away from engaging with customers directly to provide guidance and expedite the resolution process while collaborating with other teams such as product and engineering.


    Response and Resolution:
    Dive into highly complex technical issues, engaging directly with customers and serving as a crucial escalation point. Utilize advanced troubleshooting tools and coding best practices to deliver efficient and reliable solutions. Play a key role in root cause analysis, aiming for long-term preventative solutions.


    Readiness:
    Lead readiness programs, including mentoring and content creation, fostering an environment of continuous learning and growth. Develop internal tools and dashboards to provide real-time support insights. Drive efficiency by filing bugs, designing change requests, and building automation tools to streamline case resolution. Stay on the cutting edge by evaluating emerging technologies and recommending tools to enhance our support capabilities. An important part of this role is participation in an on-call rotation to offer continuous support to customers.

    We are looking for candidates that hold Bachelor's or Master's in Computer Science or related field and have previous working experience with Ruby on Rails-based application development or maintenance .

    Knowledgeable in AWS, source control management (preferably Git) and Docker. Strong background in customer support or technical support engineering, with a proven track record of resolving high-level technical challenges.

    Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

    Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 23- Jan 1st)
    ~1000/year wellness/home office allowance

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