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    Account Manager - Quebec, Canada - Arch Staffing

    Arch Staffing
    Arch Staffing Quebec, Canada

    1 week ago

    Default job background
    Permanent / Full time
    Description
    Job Purpose
    The Bilingual (FRENCH AND ENGLISH) Account Manager role focuses on maintaining and upgrading accounts to drive product adoption. You'll advocate for our products, aiming to penetrate dealer groups and build lasting relationships. By maximizing product adoption and monthly recurring revenue, you'll engage clients, identify upgrade opportunities, and ensure overall satisfaction. Regular touchpoints will strengthen customer loyalty, minimize churn, and hit sales targets. You must be organized, proactive, and an excellent communicator, collaborating with various teams to meet customer needs effectively.

    ** Only candidates Fluent in both French and English (written and oral) will be considered for this role **

    Performance Package
    • Salary: $50 000/year + commission
    • On-Target-Earnings: $65,000/year
    • Target Start Date: April 2024
    Duties and Responsibilities
    ● Build and maintain strong relationships with customers, and continually drive the value of our business solutions to increase product adoption and MRR growth.
    ● Manage a growing portfolio of accounts with some enterprise account management duties. Consistently deliver a positive customer experience to all.
    ● Act as the main point of contact for allocated customer portfolios and respond to all inquiries via email, virtual meetings, or phone calls in a timely, professional manner.
    ● Meet sales targets through needs analysis, and product demonstration. Collaborate with sales team members if required to obtain goals.
    ● Determine high risk customers, nurture accounts to effectively avoid churn and reach a set quarterly retention target.
    ● Perform the initial Playbook call in collaboration with the Integration Manager.
    ● Establish a relationship with users, uncover their strategic goals and relay the value and ROI of our software.
    ● Make recommendations on dealerships User Experience to ensure maximum conversions on our product suite.
    ● Manage customer contracts and agreements through renewal, upgrading, downgrading and cancellation.
    ● Identify customer needs and advocate for customers in collaboration with all internal stakeholders (eg.Product, Marketing, etc.)
    ● Communicate new features, enhancements, and products to customers.
    ● Input accurate and up to date customer information in our CRM database (HubSpot).
    ● Perform other duties, projects, or initiatives as assigned.

    Qualifications
    ● Previous experience in a SaaS Account Management, Inside Sales or a similar role.
    ● Experience in the automotive field is an asset.
    ● A passion for creating a memorable customer experience.
    ● Excellent written and verbal communication skills.
    ● Fluency in both English and French is preferred.
    ● Dedicated team-player who thrives in a fast-paced environment.
    ● Highly ambitious, self-motivated, and ability to work well independently.
    ● Strong interpersonal, organizational, and problem-solving skills.
    ● Excellent in learning new technology.
    ● Proven ability to coordinate and prioritize multiple tasks.
    ● Experience using CRM software, HubSpot preferred.

    Pit stop... there's more perks
    • We continually optimize our onboarding process to ensure your first day is a smooth ride
    • We embrace cultural differences, which is why you can exchange statutory holidays for cultural holidays throughout the year
    • We hold quarterly company-wide Lunch & Learns because food and learning fuel us
    • We provide financial support with professional development to turbocharge your skills
    • We provide paid volunteer time off so you can support a charitable cause in your community
    • We offer 24/7 confidential counselling via an Employee Assistance Program in addition to company-paid benefits (health, dental, vision and more).
    • We help you save for the road ahead with financial benefits, such as Group Retirement Savings Plan and Deferred Profit Sharing Plan
    • We ignite fun through the planning of virtual and in-person events all year long
    We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant's accessibility needs.

    About Arch Staffing and Consulting
    Arch is a diverse and global staffing firm incorporated in 1993. Along with our other divisions, we employ over 20,000 consultants in 72 offices around the world. Arch Staffing & Consulting will be the premier global staffing resource our clients, candidates and colleagues count on. We focus on finding our candidates their ideal job and we help our clients find ideal candidates.
    Arch provides professional and commercial services for all industries, including information technology, accounting & finance, administration, skilled trades, engineering, healthcare and industrial.
    Our team has more than 100 years of combined experience in the staffing industry, and a large network of proven talent. We have built a culture that attracts and retains the best talent in the industry. At Arch Staffing, placement is just the beginning of the process.

    Contact me today to arrange an Interview



    #INDR1
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