Operations Officer I - Mississauga, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
425616BR

Commercial Banking

Mississauga, ON

November 20, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview


Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.


  • Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.
Job Details


Customer:


  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:


  • Complete assigned workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non
- standard or high-risk activities as necessary

  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:


  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and uptodate about all relevant or useful information related to daytoday activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

  • Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
  • Executes through a prescribed, established or documented set of parameters / procedures
  • Limited to low decision
- making authority

  • Identifies issues and escalates internally; typically addressing routine requests requiring mínimal discretion
  • Limited or first level (initial) interaction with internal partners
  • Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities
  • Requires entry or working level knowledge of processes / procedures
  • Generally reports to a Team Manager
Job Requirements

  • Undergraduate degree/ college diploma preferred and/or
year relevant experience

Company Overview


Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.


Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.


Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits includ
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