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Sherwood Park

    customer service supervisor - Sherwood Park, Canada - The UPS Store

    The UPS Store
    The UPS Store Sherwood Park, Canada

    5 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 7 months to less than 1 year

      • Tasks

    • Assign sales workers to duties
    • Authorize payments by cheque
    • Order merchandise
    • Authorize return of merchandise
    • Establish work schedules
    • Prepare reports on sales volumes, merchandising and personnel matters
    • Resolve issues that may arise, including customer requests, complaints and supply shortages
    • Organize and maintain inventory
    • Supervise and co-ordinate activities of workers
    • Co-ordinate, assign and review work

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail

      • Personal suitability

    • Client focus
    • Organized
    • Reliability
    • Team player

      • Support for persons with disabilities

    • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
    • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

      • Support for newcomers and refugees

    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers on-the-job training tailored to youth
    • Offers mentorship, coaching and/or networking opportunities for youth
    • Provides awareness training to employees to create a welcoming work environment for youth

      • Support for Veterans

    • Offers mentorship, coaching and/or networking opportunities for Veterans
    • Provides awareness training to employees to create a welcoming work environment for Veterans
    • Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
    • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

      • Support for Indigenous people

    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

      • Support for mature workers

    • Applies hiring policies that discourage age discrimination
    • Provides staff with awareness training to create a welcoming work environment for mature workers
    • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
    • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

      • Supports for visible minorities

    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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