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    Junior Help Desk Consultant - Montréal, QC, Canada - Genpact

    Genpact
    Genpact Montréal, QC, Canada

    2 weeks ago

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    Description
    Job Description - Principal Consultant], [IBM MQ] (With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    And as you help us create a better world, we will help you build your own intellectual firepower.

    The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.

    This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.


    The main responsibilities include:
    configuration, implementation and support of IBM MQ.
    Ensure quality standards in release.
    Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
    Work with the right teams within Genpact, Client or third parties for the implementation of change.
    Follow the required policies and procedures for the incident, problem and change management.
    Ensure service performance expectations are met with service levels and quality.

    • Raise/escalate any service related issues and risks to Genpact Track lead and/or client.
    • Familiarity with Windows, Linux Operating system.
    • Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
    • o MQ Installation and Configuration.
    o MQ Secured Socket Layer (SSL) Certificate implementation.

    • Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
    • Has worked with MQ support on Level 3 issues.
    • Graduate or post graduate in Technology with Computers or Information Technology (IT) stream.
    Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred .

    • Technical and system expertise in relevant IT workstreams.
    • Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
    • Ability to act as a vendor or developer liaison , including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
    • Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
    • Continuously improves support processes, documentation, and training materials to enhance support capabilities.
    • Strong involvement in design, architecture implementation and post mortems.
    • Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

    Follow us on Twitter , Facebook , LinkedIn , and YouTube .
    Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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