- Acts as chief knowledge officer for CSO
- Provides strategic leadership and direction & thought leadership around knowledge management pillars: particularly content and insights, but also communications, learning & development and social networking
- Sets and articulates the content vision and strategy for CSO and plays a key role in the same for the broader organization: single source of truth, unbound content, insights, AI, generative AI
- Co-owns the enterprise content management/delivery target operating model and governance
- Ensure the appropriate people, processes and technologies are in place to be successful
- Accountable to provide strong leadership and decision-making capabilities to make key decisions to ensure success of Knowledge and content management across CSO, and by co-leading this across the enterprise.
- Participates in strategic thinking and planning for the discipline from a short-, medium- and long-term perspective.
- Participate in the prioritization design, development, and deployment of knowledge management tools: search engines and content management applications, while understanding, developing, and communicating insights based on AI and generative AI embedded in KM search applications.
- Provides direction and leadership to the agile development teams and business teams throughout the evolution of the discipline and on multiple projects related to KM. Ensure goals are meeting business needs, timelines, financial targets and quality standards
- Provide strong and inspired leadership by leading, coaching, mobilizing and recognizing leaders and employees in multiple sites to increase engagement, retention, and develop their talents.
- Represent CSO and communicates with senior leadership in all functions (compliance, legal product marketing, IS, client services, IS, HR, etc.) at IG and MI regarding the discipline. Briefs parties on relevant facts, policies, practices. Also accountable for engaging and maintaining relationships with external vendors and business partners.
- Bachelor's in business administration
- Minimum 10 years of leadership experience in Client Service, Operations and working across enterprise divisions
- Strong knowledge and or experience in disciplines of knowledge & content management.
- Strong verbal and written communication skills including the ability to communicate, interact with senior leaders across the organization.
- Strong relationship management skills. Strong communication, listening, presentation and advocacy skills related to leaders across divisions, enterprise, externally, etc.
- Excellent organizational and enterprise skills with the ability to prioritize and manage multiple shifting priorities and deadlines.
- Experience in a leadership role with significant exposure to and interaction with senior executives on complex and material issues
- Ability to think strategically, enterprise wide, and within CSO
- Ability to understand, position technological outcomes of KM platforms based on AI data and information.
- Good knowledge of enterprise and CSO knowledge and content platforms
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AVP, Knowledge Management - Manitoba, Canada - IG Wealth Management
Description
Responsibilities
:Requirements:
