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    Customer Care Representative - Mississauga, Canada - Konica Minolta

    Konica Minolta
    Konica Minolta Mississauga, Canada

    4 days ago

    Default job background
    Full time
    Description
    Overview

    Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.

    Responsibilities

    Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system

    • Schedule and dispatch technicians to customers based on priority
    • Remain in constant communication with Field Supervisors and Technicians via radio and telephone
    • Assist customers with minor problem solutions
    • Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
    • Receive and input all toner requests from customers
    • Support and maintain designated service areas
    • Liaise with sales, shipping and administrative staff
    • Must follow policies and procedures set forth by Konica Minolta Business Solutions
    • Perform other relevant duties as assigned by Management
    Qualifications

    Strong interpersonal and telephone communication skills

    • Ability to work under pressure
    • Above average keyboarding and PC skills
    • Ability to handle variables in standardized situations
    • Call Centre experience an asset
    #KM
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