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St. Albert

    Quality Customer Service Representative - St Albert, AB, Canada - Allstate Canada

    Allstate Canada
    Allstate Canada St Albert, AB, Canada

    4 days ago

    Default job background
    Full time
    Description

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.

    Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

    Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

    St Albert Unit 240, 2 Hebert Rd St Albert AB T8N 5T8

    Flexible Work Arrangements
    Employee discounts (15% on auto and property insurance, plus many other products and services)
    Good Office program (receive up to 400$ back after purchasing office equipment)
    Comprehensive Retirement Savings Program with employer matched contributions
    Annual Wellness allowance to support employees with improving health and wellbeing
    Working within the community and giving back

    The Customer Care Agent takes the "You're in Good Hands" philosophy and makes it real – delivering on our promises to consumers every day.

    Our agencies are open from 9am to 6pm Monday to Friday. Respond to customer inquiries about their policy in a professional manner.
    Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
    Provide personalized service while being a Trusted Advisor with respect to insurance.
    Manage policy renewal process and client inquiries to make changes to their policies.
    Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
    Meet and exceed key performance and attendance metrics.

    Post-secondary education or equivalent work experience

    Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.

    Greater than 1 year customer service experience
    Proficient computer skills in MS Office applications.

    You must be able to commute to and from the agency and have a space conducive to working from home.

    Call center, face to face customer service experience and insurance experience is preferred.

    Allstate Canada Group has policies and practices that provide workplace accommodations.
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