Jobs
>
Toronto

    Customer Support Associate - Toronto, ON, Canada - University Pension Plan

    University Pension Plan
    University Pension Plan Toronto, ON, Canada

    1 week ago

    Default job background
    InternshipSHIP
    Description
    Pension Services Representative (18-Month Contract)

    UPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations.

    Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.

    As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

    Together, we're a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.

    Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDIR). As a long-term investor, we recognize that environmental, social and governance ("ESG") factors support risk management and value creation.

    As stated in our Responsible Investing Policy , we are committed to incorporating ESG considerations into our investment management activities and we collaborate with other industry participants in the promotion of a sustainable economy and society.

    Join us in building a bright future for our members, our organization, and each other.

    Reporting to the Manager, Client Experience, this is a fantastic opportunity for an experienced Customer Service professional to join a team of high performing professionals to make a great impact.

    This is an 18-month contract position and there are three positions available.

    The Pension Services Representative will be involved in providing hypercare support to our members with respect to UPP's new member portal.

    This is a fixed-term contract that includes Benefits and a Pension. Health and Dental coverage
    Health Spending Account
    Lifestyle Spending Account

    UPP is based in Toronto's financial district and has a hybrid work model (~2 days / week in office).

    UPP is uniquely positioned in its flexibility to build an internal foundation from the ground up.

    We approach this build thoughtfully and methodically, with a careful focus on building a strong base, operational efficiency and excellent member and employer experience.

    We are creating a digitally enabled service experience for our members.
    Service Delivery
    Deliver best-in-class service to our members.

    Act as the primary point of contact for inquiries from members of the pension plan, specifically ensuring that members have a direct solution for any troubleshooting within the member portal and offer assistance with portal specific functionality.

    Offer distinctive, exceptional pension service to all members.

    Assist the member with any issues through to resolution, with a commitment to follow up and helping the member.

    Pension Administration
    As a front-line service provider to members, provide relevant, prompt, and accurate information by telephone and in writing.
    Learn UPP's new pension administration system in order to confidently assist members.
    Ensure support is provided to members in order to resolve issues that may occur in the registration process.
    Will escalate more complex issues to senior team members.
    Lend support and expertise to the Pension Services team through learned experiences while supporting members.
    When required, supporting other areas in Client Experience to ensure there is sufficient coverage to handle member inquires

    Support the Client Experience Manager on special pension projects as needed such as member document imaging, proof of life/pensioner audit and locating missing members.

    Completed college diploma or university degree with 1+ years of strong client service experience in the pension, insurance or financial services industry.

    A passion for delivering a great pension experience from enrollment to retirement, with a proven ability to develop and maintain effective working relationships.

    High emotional intelligence.
    Self-motivated, flexible, and adaptable to changing priorities and new challenges.
    Strong conflict resolution skills/ able to manage complaints and escalations from both members and employers.

    No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.

    You'll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.

    Extended paramedical and mental health service coverage
    Health care and lifestyle spending accounts

    UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.

  • Canada Life Assurance Company

    Advisor Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · We are looking for an **Advisor Support Associate** to join our Financial Solutions Centre · Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by ...

  • Eataly North America

    Qsr Support Associate

    1 week ago

    Eataly North America Toronto, Canada

    Company Description · Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: · - EAT authentic Italian food at our restau ...

  • Ontario Pension Board

    Service Support Associate

    1 week ago

    Ontario Pension Board Toronto, Canada

    **Service Support Associate (Multiple Positions)** · **1 year Contract** · Are you interested in learning more about the pension industry? We have an excellent opportunity to join our team as a temporary Service Support Associate. Reporting to the Manager, Client Services, you'll ...

  • Canada Life Assurance Company

    Sales Support Associate

    2 days ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · Provide excellence in sales support through the execution of sales business plans, activity management, sales reporting, data mining, meeting preparation, and event coordination. Coordinate with Business Service Associate to provide a seamless service exper ...

  • Humber River Hospital

    Clerical Support Associate

    2 days ago

    Humber River Hospital Toronto, Canada

    Position Profile: · **Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.** · Humber River Hospital is committed to revolutionizing patient care for our diverse co ...

  • Humber River Hospital

    Clerical Support Associate

    1 week ago

    Humber River Hospital Toronto, Canada

    Position Profile: · **Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.** · Humber River Hospital is committed to revolutionizing patient care for our diverse co ...

  • FLEETCOR

    Trade Support Associate

    1 day ago

    FLEETCOR Toronto, Canada

    What We Need · FLEETCOR is currently looking to hire a Trade Support Associate within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in 212 King Street West, Toronto ON. · You will report directly to Director, NA Cash Tradin ...

  • Canada Life Assurance Company

    Sales Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    Sales Support Associate · **Description: · - Temporary Full Time- We are looking for a **Sales Support Associate**, for a temporary role (12 months) in GTA Toronto.- This role works closely with our sales team but is expected to provide support to our service area on a daily basi ...

  • Canada Life Assurance Company

    Business Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · **Location: Toronto** · We are looking for a Business Support Associate, Investment & Retirement Solutions, for our Freedom Experience team within Group Customer. The Investment & Retirement Solutions team serves plan members and clients by building solid a ...

  • Equinix

    Sales Support Associate

    1 week ago

    Equinix Toronto, Canada

    **Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...

  • Canada Life Assurance Company

    Service Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · We are looking for a · **_Service Support Associate._** · As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and prof ...

  • Humber River Hospital

    Clerical Support Associate

    2 days ago

    Humber River Hospital Toronto, Canada

    Position Profile: · **Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.** · Humber River Hospital is committed to revolutionizing patient care for our diverse co ...

  • Equinix

    Sales Support Associate

    1 week ago

    Equinix Toronto, Canada

    **Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...

  • Canada Life Assurance Company

    Advisor Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · Advisor Support Associates report to the Regional Sales Support Manager and Sales Support Manager and contribute to an advisor's success by providing value-added sales support, marketing support, and client service support to help them grow their business. ...

  • Convera

    Customer Support Associate

    14 minutes ago

    Convera Toronto, Canada

    The primary purpose of the Customer Support Associate is to provide internal support to the sales/operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process manage ...

  • Canada Life Assurance Company

    Business Support Associate

    1 week ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · Experience team within the Group Customer Division. As a · **Business Support Associate**, you will support the Investment & Retirement Solutions' sales, service and leadership staff by handling administrative duties for sales and service transactions, prep ...

  • Jazwares Canada LP

    Sales Support Associate

    1 week ago

    Jazwares Canada LP Toronto, Canada

    At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our goals and we have fun doing it Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owne ...

  • Technical Standards and Safety Authority

    Associate, Program Support

    13 minutes ago

    Technical Standards and Safety Authority Toronto, Canada

    **About Us** · Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 sta ...

  • Royal Bank of Canada

    Associate - Client Support

    6 days ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Humber River Hospital

    Clerical Support Associate

    1 week ago

    Humber River Hospital Toronto, Canada

    Position Profile: · **Build your career - at the hospital that's built for the future** · Humber River Hospital is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion ...