Jobs
>
London

    senior international market consultant - London, ON, Canada - CNA Hardy

    CNA Hardy
    CNA Hardy London, ON, Canada

    6 days ago

    Default job background
    Description

    Reporting to:
    US Matrix Manager / Local dotted line to UK IT Director

    An individual contributor role within the Workplace Services area that focuses on communication and collaboration systems, workplace services including desktop solutions, collaboration technologies, and enablement of secure remote working environments.

    This position works primarily through external partner Managed Service Provider(s) (MSPs) to ensure the secure and stable functions of CNA's Workplace Services including performance, availability, quality and adherence to CNA's standards.

    Responsible for the creation and communication of clear expectations and scope requirements that are provided to partner MSP(s) and CNA teams and that outcomes are achieved on schedule, within budget and with high quality.

    May act as a point of contact for workplace solutions for CNA internally, supporting the definition of business goals and measurements with the partner MSP(s), building and maintaining strong relationships and measuring / monitoring partner MSP(s) performance to drive continuous improvement.

    Serves as a consultant and subject matter expert (SME) working with the Infrastructure services partner MSPs in specific areas including (but not limited to) Microsoft workplace technologies and implementations.

    Additionally, apply expertise in technical and consulting knowledge to advise internal clients on accurate governance to ensure stability, and to enable them to evolve environments to support changing business requirements.

    Serves as a conduit between partner MSPs and internal stakeholders to ensure business goals and consistent, continuously improved results are delivered, working within the framework of the infrastructure partner MSP contract to define outcomes, SLA's and proper, unambiguous measurements for on-going infrastructure operations and projects that properly incentivize both CNA internal resources and the vendors to perform in CNA's best interest.

    Delivers results, creating value for the CNA brand, customers, and key internal stakeholders by ensuring reliable, cost effective and optimized business solutions utilizing information technology infrastructure, applications and tools.

    Participates in the measurement and monitoring of partner MSPs performance and reviews outcomes to determine how to change them to continuously drive better results at lower costs and to co-develop capabilities with partner MSPs for the purposes of reducing costs, improving processes and innovating services in the Workplace Services space.

    Participates in troubleshooting performance or contractual problems and works cross-functionally with internal stakeholders at all levels and service providers to develop, recommend and/or employ effective solutions.

    Actively participates in the creation of established standards and controls and works to ensure others (CNA and partner MSP personnel) comply with these same standards and controls.

    Keeps abreast of technological developments, and helps to recommend and create Workplace services standards that empower CNA's business operations to execute initiatives at improved speed, quality and cost.

    Renews and increases professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies, etc.

    Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 10, Office 365, Teams, Exchange, SharePoint, OneDrive and ideally Microsoft's Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment.

    Solid project management skills including Waterfall and Agile methodologies as well as the ability to organize and plan effectively to meet project goals.

    Strong ability to effectively interact and communicate (written and verbal) with all levels of external partner MSPs and/or internal business partners within scope of responsibility, team and/or matrix environment including offshore teams.

    Proven solutioning experience on developing technical, business and operations aspects in requirements gathering, use-case scenarios and high-level architecture.

    Prior experience managing external partner MSPs with a successful track record of building, developing and managing service delivery and support teams.

    Acts with a sense of urgency and accountability while achieving quality results and identifying and resolving problems and issues within the scope of responsibility.

    Detail-orientation with proven analytical and problem-solving skills, and the ability to effectively plan and support multiple projects and project teams.

    Bachelor's Degree in Computer Science, Information Technology, or related work experience.

    Typically, a minimum of seven years in Information Technology experience in Infrastructure Engineering or Operations, Microsoft technologies consulting or Workplace services, — preferably in a financial industry.

    Experience in a business-facing Technology role or similar experience providing customer service for a Technology service.
    Experience working with IT vendors and/or Managed Service Providers.
    CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. S. commercial property and casualty insurance company.

    We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

    CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. Coverage is available to businesses of all sizes for domestic, international and global exposures.
    Employees receive continuous support and development opportunities.
    We support charities and are involved in community initiatives and volunteering programmes.
    #
  • TTEC Digital

    Marketing Data Analyst

    5 days ago

    TTEC Digital London, Canada

    Marketing Data Analyst - Remote Canada (Excluding Quebec) · TTEC Digital Insights & Analytics practice is looking for a Marketing Data Analyst, to deliver a diverse range of analyses and provide value-added marketing consulting to a Fortune 20 client. More specifically, this pers ...

  • Gallagher

    Consultant Retirement

    2 days ago

    Gallagher London, Canada

    About Us: · Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our peop ...

  • GoodLife Fitness

    Copywriter - Remote in Canada

    1 week ago

    GoodLife Fitness London, Canada

    COPYWRITER · Who is a Copywriter? · The Copywriter applies their knowledge of B2C brand communications and passion for crafting compelling copy for all marketing channels to drive impactful results. This role works cross functionally and collaboratively within the Marketing depar ...

  • Ivey Business School Foundation

    Manager, Enterprise Learning Sales

    13 hours ago

    Ivey Business School Foundation London, Canada

    **Position**:Manager Enterprise Learning Sales · **Location**:London, Ontario or Toronto, Ontario · **Position Type**:Full-time, 3-year Ivey Business School Foundation renewable contract. · **Hiring Range**:$72, 600- $90, 800 · **Application Deadline**: May 2, 2024 at 11:59PM. · ...

  • Gallagher

    Technical Analyst

    1 week ago

    Gallagher London, Canada

    About Us: · Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our peo ...

  • London Health Sciences Centre

    Communication Consultant

    13 hours ago

    London Health Sciences Centre London, Canada

    **Posting Period**: · Open: July 13, 2023 · Deadline: July 26, 2023 · Non-Union · **Department Name**: · Communications and Public Engagement · The Communication Consultant provides strategic communication consultation and planning to support the achievement of LHSC's strategic p ...

  • S&P Global

    Inside Sales: Business Development Representative

    1 week ago

    S&P Global London, Canada

    **About the Role**: · **Grade Level (for internal use)**: 09 · This is an exciting opportunity to be at the forefront of the scaling of our organization. Our organization is scaling with continued growth expected in the upcoming year. We have expanded our package offerings to inc ...

  • PSD

    Salesforce CRM Manager

    1 week ago

    PSD London, Canada

    **About PSD Citywide** · PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state ...

  • Ministry of Labour, Immigration, Training and Skills Development

    Employment and Training Consultant

    13 hours ago

    Ministry of Labour, Immigration, Training and Skills Development London, Canada

    The Ministry of Labour, Immigration, Training and Skills Development's Employment and Training Division supports programs and services that ensure a skilled workforce. The Employment Ontario network is designed to assist everyone including individuals seeking skills upgrades or e ...

  • The Salvation Army

    Full Time Community Relations Coordinator

    1 week ago

    The Salvation Army London, Canada Full time

    The Community Relations Coordinator is responsible for the design, implementation and management of the fund development, communications, and marketing plans that support the London Community and Family Services ministry units' strategic priorities. This includes the planning and ...

  • Alex Food Service Corp

    Franchise Operations Manager

    6 days ago

    Alex Food Service Corp London, Canada

    Tahini's is one of Canada's fastest-growing, Mediterranean cuisine chains with 24 locations in Ontario and Western Canada. The brand serves delicious, authentic, and healthy Middle Eastern foods with fast, friendly, and reliable customer service using only the freshest ingredient ...

  • Molisana Imports

    Territory Sales Representative

    3 days ago

    Molisana Imports London, Canada

    General Summary: · - Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company's products and/or related services. · - Personally contacts and secures new business accounts/customers. ...

  • Chartwell Royalcliffe Retirement Residence

    Retirement Living Sales Consultant

    1 week ago

    Chartwell Royalcliffe Retirement Residence London, Canada

    The Sales Consultant role at Chartwell Retirement Residence is an exceptional opportunity for an enterprising, self-directed Sales professional who brings demonstrated experience in sales, a sense of urgency and a drive for results, and who genuinely enjoys interacting with senio ...

  • PSD

    Research Analyst

    6 days ago

    PSD London, Canada

    **About PSD Citywide** · PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state ...

  • Gotham Studios Inc.

    Marketing Analyst

    6 days ago

    Gotham Studios Inc. London, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: Bachelor's degree · - Experience: 3 years to less than 5 years · **Work setting**: · - Photographic studio · **Tasks**: · - Develop policies · - Supervise professional and support staff an ...

  • Canada Life Assurance Company

    Learning and Development Specialist

    1 week ago

    Canada Life Assurance Company London, Canada

    **Job Description**: · Reporting to the Associate Manager, Learning Content Development, the Learning and Development Specialist creates the learning materials needed to help field leaders, advisors and operations team members learn about their roles, new technologies, new produc ...

  • Gotham Studios Inc.

    Business Development Officer

    1 week ago

    Gotham Studios Inc. London, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: Bachelor's degree · - Experience: 5 years or more · **Work setting**: · - Business and/or industry · - Urban area · - Willing to relocate · - Video production company · - Video production ...

  • Match Retail

    Lg Field Sales Representative

    12 hours ago

    Match Retail London, Canada

    Overview: · Match Retail is seeking a passionate Field Sales Representative with a broad knowledge of Home Entertainment products (TVs, Sound bars, Projectors, Monitors & Laptops) to promote brand awareness for our global client. As a Field Sales Representative, you will build an ...

  • Digital Clicks Marketing

    Digital Marketing Specialist

    1 week ago

    Digital Clicks Marketing London, Canada

    **About the job** · We are looking for a motivated and passionate **Digital Marketing Specialist **to join our incredible team. · **About the Role** · You're a natural-born paid media specialist & consultant who loves developing profitable marketing campaigns at scale and making ...

  • London Health Sciences Centre

    Technology Consultant

    5 days ago

    London Health Sciences Centre London, Canada

    **Posting Period**: · Open Date: February 17, 2024 · Deadline: March 5, 2024 · Non-Union · **Department Name**: · **Information Technology Services** · The Technology Consultant leads projects related to infrastructure and/or clinical systems operations, support and change manage ...