Jobs
>
Toronto

    Application/infrastructure Support Analyst - Toronto, Canada - RBC - Royal Bank

    RBC - Royal Bank
    RBC - Royal Bank Toronto, Canada

    6 days ago

    RBC - Royal Bank background
    Full time
    Description

    Job Summary

    Job Description

    WHAT IS THE OPPORTUNITY?

    Responsible for supporting global Data Centre Infrastructure Management Technologies (DCIM) portfolio of applications and infrastructure including Facility Management System (FMS). Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

    WHAT WILL YOU DO?

    • Responsible for day-to-day operations, support, and compliance of DCIM technologies applications and infrastructure including FMS, and other technologies related to DCIM.
    • Incident Management - Follows standard protocols for troubleshooting standard incidents. Verify system/product operations.
    • Change Management - Follows standard protocols and procedures for executing changes within the environments.
    • Oversee vendors relationships in supporting DCIM technology team with the various technologies within the DCIM portfolio.
    • Liaise with Data Centres & Operational Resiliency (DCOR) team globally to ensure future initiatives are properly integrated within DCIM Technologies.
    • Assisting in translating business needs into technical requirements. Performing all required tasks to ensure technical availability.
    • Interacting with other organizations to investigate/develop solutions for anticipated technical needs in support of business objectives.
    • Document and maintain processes and standards for DCIM technologies.

    WHAT DO YOU NEED TO SUCCEED?

    Must have:

    • Experience with Windows Server Operating Systems; Internet Information Services (IIS) and Microsoft SQL.
    • Experience with the administration and configuration of DCIM applications.
    • Experience with the administration and configuration of real-time data historian applications.
    • Experience with IT disciplines such networking and server/application administration.
    • Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
    • Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.

    Nice-to-have:

    • Familiarity of Data Centre Management principles.
    • Experience with Data Analytics and Visualizations (UI/UX design).
    • Ability to quickly learn and adapt to a wide array of technical disciplines.
    • Experience with software testing and test plan development.
    • Ability to identify risks and develop mitigation plans.
    • Proficiency with Microsoft Word, Excel, PowerPoint, and Visio.
    • Familiarity with web technologies such as web hosting, browsers and cross browser issues.
    • Knowledge of scripting technologies (e.g. PowerShell).
    • Demonstrated self-starter.
    • Ability to train others.
    • Strong research skills.
    • Ability to read technical drawings.
    • Knowledge of communication protocols such as Modbus, BACnet, OPC, and SNMP.
    • Knowledge of operational theory for medium and low voltage electrical equipment (e.g., transfer switches, switchboards, generators, VFDs and UPS systems) as well as mechanical equipment (e.g., chillers, cooling towers, pumps, CRAH units, fan coil units).

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial services
    • Flexible work/life balance options
    • Opportunities to do challenging work

    #LI-Hybrid

    #TechPJ

    Job Skills

    Adaptability, Adaptability, Analytical Thinking, Application Software Support, Applications Support, Application Troubleshooting, BACnet, Communication, Critical Thinking, Data Center Infrastructure Management (DCIM), Data Center Management, Decision Making, Detail-Oriented, Electrical Engineering, Historian (Software), Industry Knowledge, Information Technology (IT) Risk, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Internet Information Server (IIS) Administration, IT Problem Solving, IT Troubleshooting, Mechanical Engineering, Microsoft Applications, Microsoft Internet Information Services (IIS) {+ 24 more}

    Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • Raise

    Systems Support Analyst Intermediate(Support

    17 hours ago

    Raise Toronto, Canada

    **RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...

  • Trisura Guarantee Insurance Company

    Bilingual Application Support Analyst

    1 day ago

    Trisura Guarantee Insurance Company Toronto, Canada

    At Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...

  • Atlantis IT group

    Support Analyst

    2 days ago

    Atlantis IT group Toronto, Canada

    **Support Analyst** · **Toronto, ON Hybrid** · **Long term Contract** · " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and m ...

  • Swift Medical

    IT Support Analyst

    1 week ago

    Swift Medical Toronto, Canada

    **Who We Are** · Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to · **enable clinicians to provide better care to more patients in need **w ...

  • Yamaha Motor Canada

    IT Support Analyst

    1 week ago

    Yamaha Motor Canada Toronto, Canada

    **Summary of Responsibilities** · Strong computer skills and the ability to troubleshoot and diagnose problems. Familiarity with both PC and Mac hardware and software. Experience with Network repairs and analysis. Good customer service skills. Ability to communicate effectively t ...

  • illumin

    IT Support Analyst

    2 days ago

    illumin Toronto, Canada

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...

  • Tourism Industry Association of Ontario

    IT Support Analyst

    2 days ago

    Tourism Industry Association of Ontario Toronto, Canada

    Company Summary**:About OTEC** · OTEC is Ontario's Tourism Workforce Development Organization. We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province. · We offer our clients and partn ...

  • RGA

    IT Support Analyst

    1 week ago

    RGA Toronto, Canada

    **Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...

  • AcuityAds

    IT Support Analyst

    1 week ago

    AcuityAds Toronto, Canada

    AcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...

  • Hem Innovative Solutions Inc.

    IT Support Analyst

    4 days ago

    Hem Innovative Solutions Inc. Toronto, Canada

    **MUST HAVE A CAR** · Job Overview: · **Position Description**: · - Create, track and close tickets for end-users issues. · - Update end-users with the status of their ticket. · - Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems · - AD and O365 ...

  • Harris Computer Systems

    Support Analyst

    1 week ago

    Harris Computer Systems Ontario, Canada

    Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...

  • beBee Professionals

    Support Analyst

    1 week ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...

  • Vena Solutions Inc.

    Application Support Analyst

    1 week ago

    Vena Solutions Inc. Toronto, Canada

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ · We believe that understanding and valuing our customers is the key to success. As Vena's Application Sup ...

  • St. Michael's Hospital

    Decision Support Analyst

    1 week ago

    St. Michael's Hospital Toronto, Canada

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care ...

  • Glencore

    Application Support Analyst

    1 day ago

    Glencore Toronto, Canada

    **Job highlights** · - Exciting opportunity to work as an integral member of the Global IT Department · - Toronto, Ontario, Canada · **Job ID** · - [Recruiter]2190**Closing date** · - 17/08/2023**Last Updated** · - 11/08/2023*** · **Application Support Analyst** · **Global IT Dep ...

  • Street Context

    Technical Support Analyst

    1 week ago

    Street Context Toronto, Canada

    As a Technical Support Analyst, you're part of a Client Services team that is focused on making our clients successful and happy when using our platform. You will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its custo ...

  • CAAT Pension Plan

    Application Support Analyst

    1 week ago

    CAAT Pension Plan Toronto, Canada

    **Application Support Analyst** · **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** · Are you looking for an energetic, high-performance culture that's truly one of a kind? · How would you like to work in ...

  • Compugen Inc

    Deskside Support Analyst

    6 days ago

    Compugen Inc Toronto, Canada

    **Job Title** · - Deskside Support Analyst · **Vacancy No** · - VN6016 · **Work Location** · - Toronto, ON · **Job Details** · **Overview**: · Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. ...

  • Duca

    Technical Support Analyst

    3 days ago

    Duca Toronto, Canada

    **Technical Support Analyst** · **Job Purpose & Summary** · The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA's ticketing system. The incumbent will ...

  • Scotiabank

    Administration Support Analyst

    1 week ago

    Scotiabank Toronto, Canada

    Requisition ID: 193500 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **What you will be doing**: · The Administrative Support Analyst is responsible for contributing to Private Banking's overall success by providing adm ...