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Kitchener

    Business Process Specialist - Waterloo, ON, Canada - Ontario Teachers Insurance Plan

    Ontario Teachers Insurance Plan
    Ontario Teachers Insurance Plan Waterloo, ON, Canada

    2 weeks ago

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    Description

    Reporting to the Manager, Business Operations Support , you'll beaccountable for leadership in the analysis of business, systems and process requirements, creation of functional specifications and discovery of opportunities to support integration and implementation of business optimization strategies.

    Provides business systems analysis expertise in various business process and system integrations across the organization including implementation of multiple concurrent business initiatives to support projects and technology solutions.

    Examines technical user needs and goals.

    Captures and assesses requirements, process and business problems to propose solutions and recommendations that improve existing processes and promote effective and appropriate system solutions.

    Engages and informs project stakeholders, SMEs and leaders which may include, identifying and contexting technology trends, defining and deriving metrics and providing or participating in cross departmental education.

    Additional activities may include, leading/participating in working groups, information sessions, strategic planning, business capability planning, etc.
    Develops functional test plans and strategies and is responsible for the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders
    Collaborates with stakeholders to determine project scope, vision, cost benefit analysis, risk factors.

    Works with stakeholders to develop detailed solutions, estimates, and project plans in support of business goals and in compliance with project methodology.

    Translates conceptual user and data requirements into functional requirements in a clear, comprehensible, simplified manner that is comprehensible to all stakeholders.

    Follows organizational standards to maintain quality of service and confidentiality
    Develops practices and processes to ensure adherence to quality standards, change management and release management processes. Identifies strategic opportunities to add value to the business through the technology portfolio and improved processes, standards and methodologies

    Accountable to manage and track the status of requirements and can clearly illustrate the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle.

    Analyzes metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.

    Provides technical leadership to junior team members and performs other duties within the Business Systems Analyst function, as assigned.

    3+ years of progressive experience in process design, business analysis, testing and information technology business solutions
    ~ High level of organizational ability with project management experience.
    ~ Demonstrated ability to analyze large data sets and present findings to enable effective business solutions
    ~ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    ~ Experience with the Microsoft 365 suite of products including. SharePoint, Project, Power Automate is desirable.
    ~ Experience working on multiple systems projects in parallel.
    ~ Knowledge of the Educational, Insurance, Financial and/or Call centre Industries is considered an asset.
    ~ Data warehousing and business intelligence experience is considered an asset.
    ~ Expert knowledge of systems analysis and design techniques; SQL, Python, Power BI, and Tableau)
    ~ Proven ability to coach and mentor on technical solutions and business context.
    ~ Lean, Six Sigma, Kaizen, 5S and other Lean disciplines connected with cross functional team leadership of business improvement is an asset.
    ~ Exceptional ability to use innovative and effective methods to analyze data and produce business solutions that meet process and system requirements.
    ~ Demonstrated leadership with the ability to drive the implementation of complex business and system solutions with all levels of internal and external stakeholders.
    ~ Experience with issue tracking systems, working in agile/scrum environment, web, digital and mobile technology experience is an asset.
    ~ A university degree, college diploma or certification in a related field with advanced knowledge of best practices employed by the IIBA and BABOK.

    We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work.

    Defined benefit pension plan for a financially confident retirement
    ~100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
    ~ Flexible work-from-home and hybrid options
    ~ If you are interested in this opportunity, please apply online.
    As a business, we protect what matters most to our members.
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