Community Ambassador - Calgary, AB, Canada - Brookfield Residential (Alberta) LP

Description

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more .

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

As a member of the Calgary Communities team, the Community Ambassador is a brand steward and a storyteller to deliver up-to-date information on all things related to our residential communities. The Community Ambassador is our point of contact for our guests and will be responsible for providing consistently high levels of customer experience to all guests who visit the Show Home. The Community Ambassador will perform day-to-day duties in a friendly and professional manner at all times and ensure that the guest has an enjoyable experience.

Hours of Work:

This position is a casual, part time role working up to 34 hours per week. This position offers flexible work hours, training and career growth opportunities.

Show Home Hours:

Monday – Thursday 2pm - 8pm

Saturday, Sunday & Holidays: 12pm – 5pm

The Community Ambassador is required to arrive 15 minutes prior to Show Home opening, to ensure it is ready for the public.

Act as a brand ambassador and provide exceptional customer experience

Assist with developing, planning, and executing programs and events

Collaborate with team members and act as a community advocate

Monitor the flow of guests, including; greeting guests and making them feel welcome

Be familiar with the vision of the Community

Inform guests on progress, programs, and events

Effectively respond to inquiries and take accurate notes of any inquiries

Follow-up with appropriate department to assist with answering inquiries

Provide information to guests on the community, Residents Association (HOA), and Brookfield

Keep the Show Home in excellent condition at all times; tidy, well stocked with brochures and handouts

Assist with maintaining the Residents Association website and update Social Media Accounts

Attend all training and be an active participant in all team meetings

Light cleaning and other duties, as assigned.

Must Haves

Strong customer service and trouble shooting skills, sales or customer service related experience preferred

Experience within the home building or real estate industry is an asset

Experience with event planning is an asset

Excellent planning and organizational skills

Excellent written and oral communication skills

Strong social media skills – create, update, and engage on social platforms

Strong attention to detail

Working knowledge of Microsoft Office products i.e. Word, Outlook, and Excel

Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Location

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more .

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

As a member of the Calgary Communities team, the Community Ambassador is a brand steward and a storyteller to deliver up-to-date information on all things related to our residential communities. The Community Ambassador is our point of contact for our guests and will be responsible for providing consistently high levels of customer experience to all guests who visit the Show Home. The Community Ambassador will perform day-to-day duties in a friendly and professional manner at all times and ensure that the guest has an enjoyable experience.

Hours of Work:

This position is a casual, part time role working up to 34 hours per week. This position offers flexible work hours, training and career growth opportunities.

Show Home Hours:

Monday – Thursday 2pm - 8pm

Saturday, Sunday & Holidays: 12pm – 5pm

The Community Ambassador is required to arrive 15 minutes prior to Show Home opening, to ensure it is ready for the public.

Your Key Deliverables

• Act as a brand ambassador and provide exceptional customer experience
• Assist with developing, planning, and executing programs and events
• Collaborate with team members and act as a community advocate
• Monitor the flow of guests, including; greeting guests and making them feel welcome
• Be familiar with the vision of the Community
• Inform guests on progress, programs, and events
• Effectively respond to inquiries and take accurate notes of any inquiries
• Follow-up with appropriate department to assist with answering inquiries
• Provide information to guests on the community, Residents Association (HOA), and Brookfield
• Keep the Show Home in excellent condition at all times; tidy, well stocked with brochures and handouts
• Assist with maintaining the Residents Association website and update Social Media Accounts
• Attend all training and be an active participant in all team meetings
• General administration duties – answering phone calls, emails, managing voicemail, etc.
• Light cleaning and other duties, as assigned.

Must Haves

• Strong customer service and trouble shooting skills, sales or customer service related experience preferred
• Experience within the home building or real estate industry is an asset
• Experience with event planning is an asset
• Excellent planning and organizational skills
• Excellent written and oral communication skills
• Strong digital marketing skills – update website via CMS
• Strong social media skills – create, update, and engage on social platforms
• Strong attention to detail
• Working knowledge of Microsoft Office products i.e. Word, Outlook, and Excel
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

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About Us

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities — but exceed them, every day.