- Work with various Development and Business teams, providing input and delivering solutions that support various Business initiatives
- Proactively identify opportunities, conduct analyses/needs assessments and cost/benefit assessments with the goal of improving IT service delivery.
- Develop financial forecasts and supervise financial performance to ensure profitability
- Assess current and future workload demands to ensure proper staffing levels.
- Manage the day-to-day Client relationship
- Establish relationships with key Clients and Associates
- Deliver all Services within established schedules, budgets and standards, ensuring SLAs are met each month, complete with timely status reporting, risk mitigation, issue resolution and escalation as required
- Delivery of services to contractual requirements (scope, service levels, etc.) and client satisfaction
- Five plus (5+) years of Service Delivery Management experience in Application Development and Quality Assurance.
- Demonstrated ability with the Software Development Process with direct interaction with clients
- Solid understanding of Agile principles, project management and development
- Rapport-building, negotiation, consensus-building, and clear expectation setting and communications for clients, as well as teams and members
- Experience managing trusted client relationships
- Scope, expectation setting, delivery, and reporting for clients, teams, and members
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General Manager Project Delivery
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Cementation Canada Vancouver, Canada Full timeGeneral Manager Project Delivery - Merit · Reports to: Senior Vice President · Job Type: Full-Time, Permanent · Location: Vancouver, BC · Date Posted: April 25, 2023 · About Cementation - Merit Consultants: · You feel passionate about what you do. You made the right decision choo ...
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Paladin Airport Security Services Richmond, Canada Full time· Service Delivery Manager · The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purv ...
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Project Leader
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Project Director
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Job Title: Project Director · Location: Vancouver, BC · Company: beBee Professionals · beBee Professionals is looking for an experienced Project Director to join our team in Vancouver, BC. The Project Director will be responsible for leading and managing projects from initiation ...
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Service Delivery Manager
Found in: Adzuna CA C2 - 18 hours ago
CGI Vancouver, CanadaCGI is more than just an IT company. Join a team that supports the local community with the ability to draw on global best-in-class talent Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs. · Our CGI ...
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TEEMA Surrey, Canada Full timeJob Title: IT Delivery ManagerJob ID: KM · Our client is concerned with all aspects of ensuring that the necessary computer systems are implemented to further their organization's vision. Their project is in full Design Build contracted works and Construction Management works of ...
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Project Manager, Capital Delivery
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Baby Shark Enterprises Ltd Surrey, CanadaEducation: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Tasks · Authorize delivery routes · Oversee the receiving, sorting, routing and delivery of mail · Oversee the preparation of reports · Add ...
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Operations Specialist
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Vancouver Airport Authority Vancouver, CanadaYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Readiness and Delivery is an integral part of the organization that provides operational perspective and integrated coordination during all stages ...
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TransLink Metro Vancouver Regional District, Canada Full timeMarketing Statement · A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the regio ...
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The Victor Vancouver, Canada Full timeAre you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of Vancouver's most sought out restaurants We are looking for a passionate Food & Beverage leader to join our team at The Victor Steakhouse · Blau & Associates ...
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Vancouver Airport Authority Vancouver, CanadaYVR is made up of a team of diverse people who are working collaboratively to Connect BC Proudly to the World. Safety is at the core of everything we do; we're innovative, fun, and we invest in our people. We're a BC Top Employer for 14 years standing, with high engagement scores ...
Service Delivery Manager - Vancouver, Canada - CGI
Description
CGI is more than just an IT company.Join a team that supports the local community with the ability to draw on global best-in-class talent Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs.
Our CGI-BC team has an opening for a Service Delivery Manager who will lead the delivery of exceptional IT services to our clients.
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.
This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
Your future duties and responsibilities
Certifications:
ITIL 4, ITSQB CTAL with Agile, Automation and/or Quality Management, Certified SAFe practitioner
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications.
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in British Columbia is $75,500 - $125,500