- Ensure sales targets are achieved. This includes walk-in, appointment, direct online and Stylist-specific sales
- Demonstrate sales leadership for staff by playing an active role on the sales floor and providing on-site coaching as required.
- Manage the customer journey through walk-ins and appointment models. This includes productivity, presentations, inventory management and after sales service to ensure an outstanding customer experience
- Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization
- Ensure all store sales team members are equipped with the necessary knowledge and skill sets
- A minimum of 5 years management experience in a high volume clienteling environment and retail operations
- Proven experience establishing trusting relationships in an multi-channel environment
- Excellent knowledge of the labels carried by SSENSE
- Ability to lift heavy boxes (15kg approximatively)
- Proficient in French
- Exceptional interpersonal skills with a natural ability to build relationships with clients
- Ability to lead, coach and mentor all employees to achieve personal and professional goals
- Entrepreneurship mindset, autonomous, organized and manage priorities with an eye for details
- Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of customer service
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Associate Manager - Montreal, Canada - SSENSE
Description
Company Description
SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.
Job Description
About the Team: Reporting to the Store Manager, the Associate Store Manager of Sales is responsible for overseeing and maximizing the sales productivity of the retail component of SSENSE Montreal's omni-channel customer journey. Through our retail concept's hybrid omni-channel, walk-in, and appointment-based models, the candidate will cultivate client relationships to ensure we deliver a best-in-class customer experience. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves both company and financial objectives. They will coach and mentor direct reports to improve performance, develop future leaders and a talent pipeline, while identifying external talent for SSENSE Montreal's retail business.
Why Join Us:
Qualifications
How To Excel In This Role:
What Sets You Apart: