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    Technical Help Desk Support Associate - Toronto, ON, Canada - International Executive Service Corps

    International Executive Service Corps
    International Executive Service Corps Toronto, ON, Canada

    1 week ago

    Default job background
    Description
    Apply today for an opportunity to join one of North America's top insurance premium financing companies.

    Every day, we work to deliver on our Corporate Mission Statement:
    "To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals."
    By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.


    At the office :
    Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
    We offer a comprehensive paid training program that will make you feel prepared and excited about your role.

    Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way.

    We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
    Providing bilingual integration support to customers and the sales team during the life cycle of an integration.

    Additionally, this person will support the sales organization with onboarding and nurturing profitable program entity relationships within the markets such that Customers value our premium finance services, and we achieve superior, sustainable financial returns.

    This individual will also be responsible for the creation and presentation of training material for new products. Supporting the sales team with application technical support when needed.

    With French Production Support, this associate will be Ensuring that IPFS Canada Centres are working as expected by monitoring new issues, coming up with solutions and updating system settings as required.

    Production support requires that the user maintains an SLA of 24/48 hours.

    The Associate will also assist with French Quality Assurance by assisting with the execution of monthly test cases and documenting results for sign off.


    Integration Support Sales Cycle:
    providing demos of our technology and answering customer questions with the Sales Team

    Integration Support Onboarding:
    Working with production support to ensure new customers are setup within company stated SLAs.

    Integration Support:

    New Product Training:
    Creation and presentation of French Training Material in conjunction with the Operations Manager.

    French Production Support:
    Assisting the Production Support Associate with French Customers.

    French Quality Assurance:
    Assisting Production Support Associate with UAT related to French cases.
    Bilingual French and English
    Organized and able to prioritize tasks in a fast paced, agile, deadline driven environment.
    Bachelors Degree

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