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    Customer Service Consultant - Toronto, ON, Canada - TTI Group

    TTI Group
    TTI Group Toronto, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative
    Apply locations Toronto Headquarters time type Full time posted on Posted Yesterday job requisition id R51598 At TTi, people come for the opportunity and stay for the culture

    TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories.

    Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee, RYOBI, Hoover, and HART.

    We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you The Bilingual Customer Care Representative is responsible for handling customer inquiries and providing assistance over the phone, ensuring a positive customer experience through effective communication and problem resolution.


    Customer Assistance:
    Provide information, assistance, and solutions to customer inquiries and issues.
    Develop a comprehensive understanding of the company's products or services to effectively address customer queries.

    Problem Resolution:
    Identify and resolve customer issues, escalating complex problems to higher support levels when necessary.

    Quality Assurance:
    Adhere to quality standards in customer interactions to ensure a consistent and positive customer experience.
    Identify opportunities to upsell or cross-sell additional products or services.

    Adherence to Policies:
    Follow company policies and procedures, including compliance with customer service standards.
    Previous experience in customer service or a related field is advantageous. Additional customer service training is a plus.
    Bilingual in English and French is an asset.
    Ability to navigate computer systems and use relevant software efficiently.
    Health Benefits Coverage, including Vision Care, Dental Care,
    ~$Registered Retirement Savings Plan with Employer Matching Contributions
    ~ Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
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