Service Technician - Ottawa, Canada - Canon Canada

Canon Canada

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Technician - Ottawa
Are you organized and do you

thrive in a fast-paced environment? Do you have a unique interest in

servicing and supporting printing equipment? If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family

In this role, you will be responsible for providing maintenance and service to the customer base

across Ottawa (rotating on-call schedule). You will perform installs, uninstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Key Responsibilities

Performing corrective and preventative maintenance on the printer systems which includes printers and pre and postequipment and software at the customer site and/or region
Maintaining excellent customer satisfaction, building strong relationships, and meeting customer Service Level Agreements to ensure that the company is not penalized
Escalating unresolved problems according to predefined service procedures and as per the escalation process
Performing installations, reinstallations, and/or relocations at customer site
Obtaining necessary training necessary to remain current on all technical aspects of PPS systems
Maintaining parts inventory, diagnostic and physical tools

To Succeed, You Will Need:

Employee's Degree, or Vocational or Technical School Degree in electrical or mechanical studies
Mechanically inclined and have some technical service experience
Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
Excellent project and process management
Basic computer, technical, and equipment operation skills
Exemplary time management and multitasking skills

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Occasional travel outside of the territory is required:

Ability to work on a rotating 24/7 schedule

Why Join?

REMOTE WORK

This position offers a
Virtual work schedule. You will be
100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

BENEFITS