Jobs
>
Montréal

    Collection Customer Service Agent - Montreal, Canada - National Bank

    National Bank
    National Bank Montreal, Canada

    1 week ago

    National Bank background
    Permanent
    Description
    Attendance On-Site Job Number 20617 Category Support Status: Permanent State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 12-Apr-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres

    Youtube Video

    As a Collection Agent, you'll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people's lives. You'll have a positive impact on clients with your listening skills and your empathy.

    Your compensation

    The salary starts at $23.50/hour with two salary increases projected in the first year. We offer a program to reimburse tuition fees.

    Your role

  • Contact clients and establish trust-based relationships
  • Analyze and understand large amounts of information in order to properly assess clients' financial situation
  • Listen to clients' needs and resolve their issues
  • Set up solutions that are adapted to clients' financial situations
  • Educate clients on their financial situation and highlight the benefits

    • Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You'll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training takes place during the day.

    Your team

    Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

    Learning and development

    You'll start with a training program lasting 3 to 4 months at the office. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

    We encourage our employees' development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

    Requirements

  • High school diploma
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

    • #sacP

    Languages:
  • Language: English
  • Language: French
    • Reason to require this language: you will need to serve clients who speak a language other than French regularly.

    Skills

    Press space or enter keys to toggle section visibility

    Active listening Client-focused Communication Debt Collection Emotional Intelligence Empathy Negotiation Standards Compliance Teamwork

    Your benefits

    Press space or enter keys to toggle section visibility

    In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
    • These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

    We're putting people first:

    Press space or enter keys to toggle section visibility

    We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal
  • Stokes

    Customer Service Agent

    2 days ago

    Stokes Montréal, Canada

    Department: · - Retail sales · - Job Type: · - Customer Service Agent · - Location: · - Montréal, QC · - Require Travel: · - Non · - Publication date: · **Job Description**: · Stokes Retail Group is looking for a **Customer Service Agent** to work at its head office, located in M ...

  • Silver Hotel Group

    Guest Service Agent

    1 week ago

    Silver Hotel Group Montréal, Canada

    **Guest Services Agent** · We are currently looking for a **Guest Services Agent** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. · **What We Offer** ...

  • Corporation Adfast

    Customer Service Agent

    1 day ago

    Corporation Adfast Montréal, Canada

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. · Adfast is certified as an Industry 4.0 showcase by the M ...

  • Delta

    Customer Service Agent

    1 week ago

    Delta Montréal, Canada

    **_Canada, Montreal_** · - _ · **_Airport Customer Service_** · - _ · **_23-Feb-2023_** · - _ · **_Ref #: 19614_** · - _ · **_How you'll help us Keep Climbing (overview & key responsibilities)_**: · - _ · - _Vision: Deliver world-class service to all customers._ · - _ Mission: Ma ...

  • Eye Health MD

    Customer Service Agent

    1 week ago

    Eye Health MD Montréal, Canada

    See if you are our next: · **CUSTOMER SERVICE AGENT** · **Schedule: Monday to Friday from 8 am to 4 pm.** · Eye Health MD (a partner of Vision Group) is a specialty eye clinic offering advanced eye care services and cutting-edge technology. It is a leader in its industry, providi ...

  • Desjardins

    Financial Services Agent

    1 week ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Vision Group Canada

    Customer Service Agent

    6 days ago

    Vision Group Canada Montréal, Canada

    See if you are our next: · **_ BILINGUAL _**CUSTOMER SERVICE AGENT** · Eye Health MD (a partner of LASIK MD) is a specialty eye clinic offering advanced eye care services and cutting edge technology. It is a leader in its industry, providing world-class eye care and treatment. Ou ...

  • Cendrex

    Customer Service Agent

    1 week ago

    Cendrex Montréal, Canada

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. · Consequently, we ...

  • LCI Education

    Customer Service Agent

    3 days ago

    LCI Education Montréal, Canada

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. · As a Customer Service Agent and under the supervision of the Admission ...

  • Desjardins

    Financial Services Agent

    1 week ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Desjardins

    Financial Services Agent

    1 week ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Desjardins

    Financial Services Agent

    1 week ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Desjardins

    Financial Services Agent

    1 week ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Desjardins

    Financial Services Agent

    5 days ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Cendrex

    Customer Service Agent

    2 days ago

    Cendrex Montréal, Canada

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. · Consequently, we ...

  • American Airlines

    Agent, Customer Services

    1 week ago

    American Airlines Montréal, Canada

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) · Additional Locations: None · Requisition ID: 56783 · **Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow y ...

  • LCI Education

    Customer Service Agent

    1 week ago

    LCI Education Montréal, Canada

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. · LCI Education also provides solutions to workforce challenges with ada ...

  • LCI Education

    Customer Service Agent

    1 week ago

    LCI Education Montréal, Canada

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. · LCI Education also provides solutions to workforce challenges with ada ...

  • NAPA Auto Parts

    Customer Service Agent

    1 week ago

    NAPA Auto Parts Montréal, Canada

    **Company Description** Be part of a community of authentic, proud and trusted people** · At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country;** we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. W ...

  • American Airlines

    Agent, Customer Services

    3 days ago

    American Airlines Montréal, Canada

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) · Additional Locations: None · Requisition ID: 70092 · **Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow y ...