Jobs
>
Toronto

    Coordinator, Customer Success - Toronto, Canada - BrainStation

    BrainStation
    BrainStation Toronto, Canada

    4 days ago

    Default job background
    Description

    About the Role

    As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation's overall success.

    Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

    • Requirements

  • Bachelor's degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

    • Perks and Benefits

  • Comprehensive Health & Wellness Benefits Package
  • Retirement Planning
  • Parental Leave Program
  • New Device Allowance
  • Socials, Outings & Retreats
  • Culture of Learning & Development
  • Flexible Working Hours
  • Work from Home Flexibility

    • About BrainStation

    Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000+ professionals.

    Bonus:

    Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our .

    NOTE:

    Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

    BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

  • Firmex

    Customer Success Associate

    6 days ago

    Firmex Toronto, Canada

    Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company's Firmex VDR service is the world's most trusted virtual data room, having been used by over 120,000 companies worldwide to share confidential documents for due diligence ...

  • Citylitics

    Vp of Customer Success

    4 days ago

    Citylitics Toronto, Canada

    **About Citylitics** · Citylitics delivers predictive intelligence on local utility & public infrastructure markets. · What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash ...

  • MaintainX

    Customer Success Manager

    1 day ago

    MaintainX Toronto, Canada

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ busi ...

  • Condo Control

    Customer Success Manager

    1 week ago

    Condo Control Toronto, Canada

    Do you thrive in a dynamic, innovative environment helping companies achieve (and exceed) their goals?: · Are you a property manager who loves helping solve problems? Or have you worked for a B2B software company as a Customer Success Manager? If so - we want to speak with you: · ...

  • Air

    Customer Success Associate

    6 days ago

    Air Toronto, Canada

    Air is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from ...

  • HiMama

    Customer Success Specialist

    6 days ago

    HiMama Toronto, Canada

    **About HiMama and Our Mission: · HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhoo ...

  • AMCS Group

    Customer Success Manager

    6 days ago

    AMCS Group Toronto, Canada

    **DIGITAL WAYS TO A CLEANER WORLD** · Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. · **AMCS le ...

  • Shift Technology

    Customer Success Manager

    1 week ago

    Shift Technology Toronto, Canada

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses ...

  • Achievers

    Manager, Customer Success

    1 week ago

    Achievers Toronto, Canada

    The Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience program ...

  • Transnomis Solutions

    Customer Success Manager

    3 days ago

    Transnomis Solutions Toronto, Canada

    **About Transnomis**: · Serving over 200 municipalities, Transnomis Solutions specializes in advanced cloud-based road information management and communications solutions for municipal and regional governments. We are looking to accelerate the rollout of our recently launched geo ...

  • Gatekeeper Ltd

    Customer Success Leader

    1 week ago

    Gatekeeper Ltd Toronto, Canada

    **Description**: · Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management (VCLM) & Third Party Risk Management (TPRM) Solution. We help our customers to restore visibility of their vendor contracts, take control of their vendor and contract processes a ...

  • Quickplay

    Director, Customer Success

    1 week ago

    Quickplay Toronto, Canada

    **About us-** · Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, de ...

  • SciLeads Ltd

    Customer Success Manager

    6 days ago

    SciLeads Ltd Ontario, Canada

    We are recruiting for a Customer Success Manager to join our expanding team. We are looking for an ambitious team player who would relish the opportunity to make a huge contribution to our company. · Our innovative platform enables more relevant, timely, and personal customer int ...

  • Emburse

    Customer Success Manager

    2 days ago

    Emburse Toronto, Canada

    At Emburse our mission is to help make our users' lives - and their businesses - better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users' time, so they can focus on what matter ...

  • Univerus Energy & Water

    Customer Success Analyst

    5 days ago

    Univerus Energy & Water Ontario, Canada

    Looking to make a change to a company that is growing rapidly and having fun? Look no further and let's talk about an incredible opportunity at an incredible company - Univerus. · You see, we are doing things differently here at Univerus; we are a global enterprise software compa ...

  • Live Furnish Inc

    Customer Success Manager

    1 day ago

    Live Furnish Inc Toronto, Canada

    **Who are WE?** · Live Furnish is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The live furnish platform is built on cutting edge real time 3D graphics technology along with clou ...

  • myBlueprint

    Bilingual Customer Success

    6 days ago

    myBlueprint Toronto, Canada

    Join us on our mission to engage every student in their journey from education to career._ · **About myBlueprint** · We're creating an active and engaging learning environment for all students, and are excited about what's next. Come grow your career with us · **About the Opportu ...

  • Burroughs, Inc.

    Customer Success Manager

    6 days ago

    Burroughs, Inc. Toronto, Canada

    **Customer Success Manager** · **Job Summary**: · - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the custome ...

  • Chair-man Mills

    Customer Success Representative

    5 days ago

    Chair-man Mills Toronto, Canada

    **Chair-man Mills**:A true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. · **Position Overview* ...

  • Kameleoon

    Customer Success Manager and

    6 days ago

    Kameleoon Toronto, Canada

    Kameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth. · Its web and full stack experimentation and personalization platform measures visitors' purcha ...