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    Airport Operations Centre Operator - Winnipeg, Canada - Bouygues Energies & Services

    Bouygues Energies & Services
    Bouygues Energies & Services Winnipeg, Canada

    1 day ago

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    Description

    Airport Operations Centre Operator

    Reporting to : Supervisor Operations and Human Resources

    Core purpose of the job :

    • Airport Operations Coordination – monitor and respond to internal/external communications in a 24-7 operations center.
    • Security Support – central communication point. Coordinate and dispatch security response, monitor access control.
    • Resource Allocation – plan and assign resources, such as gates, counters and baggage belts. Make sure all flight information is updated and accurate.

    Scope of Duties and Responsibilities :

    • Dispatching resources as required and providing status updates based on established work instructions and procedures.
    • Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures.
    • Acting as a central point of contact for airport communications by monitoring multiple radio channels and phone lines; determining the appropriate responder(s) or resource to attend an event.
    • Generating workorders in Zendesk as required from phone/radio calls, monitoring the event if required, recording event status, and performing follow up actions to determine the status of incomplete events and report findings.
    • Maintain status logs of equipment and event for publication.
    • Assist in emergency response and event recovery when directed.
    • Monitor access control systems using CCTV and dispatch resources as required.
    • Facilitate and Coordinate acces for maintenance, special events, construction, etc.
    • Act as a central point of communication for all security incidents
    • Monitor and assist in the coordination of operations within the terminal and airside such as swing operations, maintenance shutdowns, PSL displacements, construction, and baggage operations, GSE building after hours
    • Assist internal/external customers and airport stakeholders with RAIC/keycard access issues.
    • Assessment of unattended items and dispatch of appropriate resources
    • Knowledge expert in the functionality and operating of all security related and access control systems.
    • Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department/Service
    • Assist in emergency response and event recovery when directed.
    • Plan and coordinate schedule changes and operation delays.
    • Plan and execute the daily Terminal Facility allocation in accordance with Winnipeg Richardson International Airport Common Use Plan of Operations and its related processes and procedures.
    • Assign baggage carousels and ensuring updated information is posted on the Baggage Information Display System (BIDS)
    • Assign outbound baggage carousels to flights and check-in counters to various airline carriers
    • Ensure Flight Information Display Systems (FIDS) accurately display flight details (includes website)
    • Manage expectations as a result of irregular operations according to Winnipeg Richardson International Airport guidelines.
    • Review & confirm airline schedules in advance to assist in resource planning.
    • Communicate with tenants, operational agencies and Winnipeg Richardson International Airport departments regarding facility allocation decisions that are as a result of irregular operations to ensure consistent service delivery.
    • Assist in emergency response when directed
    • Capable of applying conflict resolution techniques during difficult customer situations. Works well with others and is a team player Strong communication skills and critical thinking. Able to handle multiple priorities with excellent attention to detail while under pressure.
    • Assist and train airport operation agents
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