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    Operations Engineer - Toronto, ON, Canada - Sun Life Financial

    Sun Life Financial
    Sun Life Financial Toronto, ON, Canada

    3 weeks ago

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    Description
    Senior Operations Engineer page is loaded Senior Operations Engineer

    Apply locations Toronto, Ontario time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view.

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

    Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.

    Sun Life's Contact Centre Infrastructure (CCI) team is looking for a dynamic AWS Developer to join our team on our journey to migrate contact centres to AWS.

    Sun Life is migrating 60 contact centres across Canada, US and Europe to our new Amazon Contact CCaaS contact centre platform.

    We need eager team members to join the CCI team to assist in our transformation to infrastructure as code and adopt the latest contact centre technologies to drive business benefits.

    Working in a fast-paced, collaborative, hybrid-agile work environment, your developer role will assist in the development migration and operationalizing of services in our environment.

    Your role will be focused on AWS development and DevOps, and you'll participate with other team members in our Foundation and business squads.

    Participate in Daily Standups and work with Jira tasks and Confluence to manage your work and share your knowledge of DevOps and AWS services.

    Development work will be focused on shared Foundation services for our CCaaS offering, using various AWS services in addition to Amazon Connect.

    Documentation is key to update information in the CCI Confluence pages, including tools such as Draw.

    As a self-starter, you look beyond the immediate ask to consider the options and work with new technologies and a hands-on approach to learning and continuous learning.

    You're willing to look up information and learn while doing, along with taking formal training. Occasional evening / weekend work may be required to support code migrations.
    You've worked in agile development environments using Jira to manage work and backlogs.

    You understand AWS serverless application design and have very strong working knowledge on Lambda / Python / DynamoDB solution.

    Working experience with DevOps tools such as CloudFormation and Terraform, Ansible, Jenkins, CI/CD, Maven, SonarQube, Jira, and CDD. Your role includes understanding the process, from designing and building through testing and deployment DevOps pipelines.
    You need to understand process controls, change management, and security standards.
    You can speak to technical teams and business partners. You're comfortable walking through demoes and presentations over Teams that includes a mixed technical and business audience.

    You enjoy contributing to technical and business value conversations and aren't afraid to express your views, while respecting all participants.

    Familiarity with Python, and Java-Script development, CSV and JSON / XML files, as well as the use of AWS Lambda and DynamoDB.

    Technical degree.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Diversity and inclusion have always been at the core of our values at Sun Life.

    A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

    Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

    Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
    Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

    As part of Sun Life's growing team, you have an impact on people in your community and around the world.

    Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
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