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    Careers Near Me - Markham, ON, Canada - TD Bank

    TD Bank
    TD Bank Markham, ON, Canada

    3 weeks ago

    TD Bank background
    Description

    Job Description:

    Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process

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    Job Responsibilities:

    • Support the timely and accurate completion of business processes and procedures
    • Contribute to business objectives for Operational Excellence
    • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
    • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
    • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
    • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
    • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
    • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
    • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
    • Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
    • Prioritize and manage own workload to meet SLA requirements for service and productivity
    • Identify, suggest and actively participate in process improvement opportunities
    • Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims

    Job Requirements:

    • You demonstrate good listening skills
    • CIP courses an asset
    • You possess excellent customer service skills and are dedicated to meeting the expectations of internal and external clients.
    • You are able to effectively analyze and identify discrepancies or gaps in data and reports
    • You have clear and professional written and verbal communication skills
    • Post-secondary education in health (kinesiology/health sciences) or insurance preferred
    • 3+ years relevant experience
    • College/ University degree
    • You demonstrate excellent investigation skills
    • You are able to negotiate win/win outcomes when possible

    Job Details:

    Company: TD Bank

    Vacancy Type: Full Time

    Job Location: Markham, ON, CA

    Application Deadline: N/A

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