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    Customer Service Representative - Montreal, Canada - The Canadian Salsa Dance Corporation

    The Canadian Salsa Dance Corporation
    The Canadian Salsa Dance Corporation Montreal, Canada

    3 days ago

    Default job background
    Full time
    Description

    Description:

    Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.

    Responsibilities:

    · Serve visitors by greeting, welcoming, and directing them

    · Answer, screen and forward incoming phone calls

    · Take messages

    · Receive, answer and sort emails

    · Communicate with sales leads

    · Provide accurate, valid and complete service information

    · Conduct follow-ups

    · Enter records of customer interactions

    · Collect payments

    · Meet weekly sale targets

    · Schedule appointments and classes

    · Manage group class attendance lists

    · Handle complaints, provide appropriate solutions and alternatives

    · Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.

    Requirements:

    · Bilingual (French & English)

    · Ability to work in a high paced environment

    · Proven customer service and sales experience

    · Excellent communication skills both written and verbal

    · Strong phone contact handling skills and active listening

    · Ability to adapt/respond to different types of charactersSolid problem solving skills

    · Ability to multi-task, prioritize, and manage time effectively

    · Proficient with Word, Excel etc

    · Good team player

    · Autonomous

    · Available to work afternoon, nights and weekends

    Qualifications

    • At least 1 - 3 years' of relevant work experience
    • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
    • Ability to multi-task, organize, and prioritize work
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