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    Backup Administrator - Montreal, Canada - Emonics LLC

    Emonics LLC
    Emonics LLC Montreal, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description
    • The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to Junior L1 NetBackup administrators.
    • This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

    Responsibilities:

    • Managing and Troubleshooting day to day backup operations
    • Defines policies and standards for the use of NetBackup.
    • Manages all NetBackup application infrastructure changes (Change & Configuration management)
    • Capacity management, etc. for bottlenecks & issues
    • Ensure quality standards in release.
    • Take care of incidents, escalate to CLIENT or 3rd parties as necessary.
    • Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
    • Work with the right teams within or 3rd parties for the implementation of change
    • Follow the required policies and procedures for the incident, problem and change management.
    • Ensure service performance expectations are met with service levels and quality.
    • Raise/escalate any service-related issues and risks to Track lead and/or CLIENT Track Lead
    • Knowledgeable about the Tape Backups and related troubleshooting methods.
    • Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
    • Hands-on experience with Tape Libraries and how they are handled.
    • Has knowledge on Tape encryption.
    • Hands-on experience on NDMP Backups and their configuration.
    • Hands-on experience on NetBackup Catalog recovery and its procedures.
    • Knowledgeable about Exchange backups.
    • Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
    • Hands-on experience with troubleshooting on restores.
    • Must have good trouble shooting and analytical skills.
    • Excellent communication skills (verbal and written).
    • High energy, results driven person with strong interpersonal skills.
    • Able to work under minimal supervision.

    Minimum Qualifications:

    • Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

    Preferred Qualifications/Skills:

    • Capital Markets Domain knowledge is preferred.
    • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
    • Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
    • Basic understanding of IT infrastructure and troubleshooting.
    • Technical and system expertise in relevant IT workstreams.
    • Strong analytical and problem-solving skills.
    • Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
    • Specialized knowledge in specific areas allowing them to tackle intricate problems.
    • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
    • Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
    • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
    • Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
    • Strong communication skills (written and verbal).
    • Capability to coordinate and execute projects assigned.
    • Basic understanding of IT infrastructure and troubleshooting.

    Experience:

    • Minimum of three plus years of relevant experience.
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