Jobs
>
Toronto

    Customer Success Manager - Toronto, Canada - Nitro Software

    Nitro Software
    Nitro Software Toronto, Canada

    5 days ago

    Default job background
    Description

    About Us:

    A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

    How We Work:

    We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission
    Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
  • Own it
    We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
  • Accountable to our customers
    We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
  • Excellence in execution
    Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
  • Be bold, fail fast, learn faster
    We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

    • These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

    The Role:

    The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro's portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

    As the "voice of the customer" for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives.

    Responsibilities:

  • Serve as the primary post-sales point-of-contact for Nitro's portfolio of mid-market business customers
  • Drive engagement & adoption to cultivate customer partnerships
  • Own customer satisfaction and retention among a portfolio of business accounts
  • Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
  • Ensure a successful onboarding and Nitro rollout among new customers
  • Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
  • Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

    • Success Criteria:

  • Strong commitment to ensuring customers' business objectives are achieved
  • Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
  • Ability to effectively manage customer expectations and create realistic expectations
  • Strong communication skills, both written and verbal, with excellent attention to detail
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
  • Ability to work in a team-based, collaborative environment

    • Requirements:

  • Bachelor's Degree or equivalent work experience
  • 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
  • Commitment to Nitro's mission and values
  • Travel up to 10% of the time

    • Nice to have:

     Proficiency in French (not required)
    Proficiency in Spanish (not required)


    Why Nitro?
    Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

    Flex Time Off
    Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

    Hybrid Work
    Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

    Families @ Nitro
    We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like.

    Company-Wide Recharge Week
     We understand the importance of taking time off, which is why we have a Recharge Week every January. It's a time when everyone takes a break together, making it easier for all of us to relax and refresh for the year ahead.

    Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.
    #LI-Hybrid #LI-DK1

  • Daifuku Co

    Customer Success Manager

    3 days ago

    Daifuku Co Toronto, Canada

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical ro ...

  • LifeWorks

    Customer Success Manager

    5 days ago

    LifeWorks Toronto, Canada

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being prov ...

  • Alida

    Customer Success Manager

    19 hours ago

    Alida Toronto, Canada

    **About Alida** · - Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. · - Our team is reimagining how businesses make their decisions through our award-winning Total E ...

  • Achievers

    Manager, Customer Success

    1 week ago

    Achievers Toronto, Canada

    The Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience program ...

  • Lillio

    Customer Success Manager

    1 day ago

    Lillio Toronto, Canada

    **About Lillio (formerly HiMama) and Our Mission**: · At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and educ ...

  • Foodee

    Restaurant Success Manager

    19 hours ago

    Foodee Toronto, Canada

    **RESTAURANT SUCCESS MANAGER** · **Restaurant Success Team | Toronto, ON** · Are you passionate about local food culture? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread t ...

  • Deliverect

    Customer Success Manager

    1 week ago

    Deliverect Toronto, Canada

    **Who are we?** · Deliverect is in · _hyper-growth_ As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 200 million orders completed, operating globally. · We simplify online order management to help restaurants, cloud kitchens and food chains ...

  • Buyapowa

    Client Success Manager

    1 week ago

    Buyapowa Toronto, Canada

    **Dear new Client Success Manager** · It's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new Client Success Manager who's going to take our amazing team to the next level, we just wanted to say hi. Becs, our MD of CS is es ...

  • Salesforce

    Customer Success Manager

    5 days ago

    Salesforce Toronto, Canada

    Job Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...

  • Emburse

    Customer Success Manager

    3 days ago

    Emburse Toronto, Canada

    At Emburse our mission is to help make our users' lives - and their businesses - better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users' time, so they can focus on what matter ...

  • illumin

    Client Success Manager

    1 day ago

    illumin Toronto, Canada

    **What You Will Need**: · - Experience in Client Success, Strategy, Account Management or another client-facing role (or similar sales-related experience) in the programmatic advertising space · - Strong understanding of Programmatic Advertising (experience is required) Ability t ...

  • Moody's

    Customer Success Manager

    19 hours ago

    Moody's Toronto, Canada

    As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using o ...

  • Burroughs, Inc.

    Customer Success Manager

    1 week ago

    Burroughs, Inc. Toronto, Canada

    **Customer Success Manager** · **Job Summary**: · - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the custome ...

  • Air Canada

    Customer Success Manager

    2 days ago

    Air Canada Toronto, Canada

    **Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · **Description** · The ...

  • Kameleoon

    Customer Success Manager and

    1 week ago

    Kameleoon Toronto, Canada

    Kameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth. · Its web and full stack experimentation and personalization platform measures visitors' purcha ...

  • The Key

    Client Success Manager

    1 week ago

    The Key Toronto, Canada

    For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams ...

  • Messagepoint

    Customer Success Manager

    19 hours ago

    Messagepoint Toronto, Canada

    **Customer Success Manager** · **About Us**: · Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel c ...

  • Lightspeed Commerce

    Customer Success Manager

    1 day ago

    Lightspeed Commerce Toronto, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Toronto. You will maintain custom ...

  • Enable

    Customer Success Manager

    1 week ago

    Enable Toronto, Canada

    **About Enable**: · Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in st ...

  • Xello

    Customer Success Manager

    6 days ago

    Xello Toronto, Canada

    **Xello is looking for Customer Success Manager (2 year contract)**: · **_**: · **Who are you?**: · You believe that a company's success depends on its clients' success. You are passionate about cultivating and maintaining strong relationships with new and existing customers as t ...