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    Product Engineer - Toronto, ON, Canada - Intercom

    Intercom
    Intercom Toronto, ON, Canada

    1 week ago

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    Description

    Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

    It is the only complete customer service solution that provides a seamless customer experience across automation and human support.

    Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon, and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users.

    The company was founded in 2011 and is backed by leading venture capitalists including Bessemer Venture Partners, Kleiner Perkins, and Social Capital.

    We're eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

    At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools.

    You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

    Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

    # Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure.
    # Ship a change to production on your first day and a feature in your first week.
    # 5+ years of industry experience in a software engineering role, preferably building a SaaS product. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.). We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
    # Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
    # Open vacation policy and flexible holidays so you can take time off when you need it.
    # MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.

    We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

    #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
    #
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