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    Product Engineer - Toronto, ON, Canada - Intercom

    Intercom
    Intercom Toronto, ON, Canada

    2 weeks ago

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    Description
    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

    At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools.

    # You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
    # We're facing many exciting scaling challenges and we're building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

    Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

    # Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure.
    # Ship a change to production on your first day and a feature in your first week.
    # 2+ years of industry experience in a software engineering role, preferably building a SaaS product.
    # Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
    # As the next step, we will send you our take-home test to work on in your own time. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions. The final step is a virtual onsite interview.
    We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
    Open vacation policy and flexible holidays.
    Intercom Hybrid Working Policy
    Intercom has a hybrid working policy.

    We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

    We expect employees to be in the office at least two days per week.
    Intercom values diversity and is committed to a policy of Equal Employment Opportunity.

    Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

    #
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