Manager, Site Support - Mississauga, Canada - Walmart Canada

Walmart Canada Mississauga, Canada

6 days ago

Full time

Description

Position Summary...

The Manager, Site Support - SSC oversees production support for all technology hardware applications for the various locations of the Store Support Centre (SSC).

S/he is responsible for providing direction to the relevant support analysts and technicians from Walmart's global teams (Bentonville, Global eCommerce, 3rd party service providers, etc.) for the timely, consistent and excellent resolution of technology hardware related production incidences.

What you'll do...

1. Execute the strategic agenda of the Canada Technology Support and Asset Lifecycle Management Team to ensure that all production support activities / initiatives address the stakeholder needs of the Store Support Centre (SSC), Innovation Centre (IC), Kitimat offices and align with the global priorities of Walmart International.
2. Establish effective working relationships with the Canada Product Management, Project Management, Canada/Bentonville ISD teams and service providers / vendor partners (E.g., Dell, Xerox etc.) to ensure the following:

• Improvement of the support infrastructure for existing technologies / products

• Reduction of technical debt for the various applications / technologies used by Walmart Canada offices

• Improvement of incidence management, bug fix, and knowledge transfer processes
3. Manage internal and external vendor relationships / contracts (I.e., Dell/Xerox) proactively with focus on strategic partnerships and making the relevant parties accountable to contract SLAs and KPIs. Provide direction to various teams of experts / support analysts / technicians to ensure timely identification and resolution of any incident that adversely impact customer and associate experience and the various technology assets for all Walmart Canada offices.
4. Lead the investigation of critical (P1 and P2) production incidences and ensure timely resolution to minimize impact to the site and stakeholder experience. Focus on proactive incident, problem and change management, to identify improvement operations across technology support operations.
5. Create yearly budgets (OPEX and CAPEX) for all equipment within the Canadian environment which has reached EOL or through failure and/or loss needs replacement.Also maintain 3 and 5year forecasts for equipment replacement.
6. Provide support for any requests from the business, engineering and product management teams on the investigation and analysis of production incidences. Facilitate root cause analysis to prevent recurrence of issues.
7. Requires working overtime / overnight / weekends regularly as the support teams and various production support teams are distributed nationally / globally.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

Are you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.

Find Jobs

Manager, Site Support

1 week ago

Walmart Canada Mississauga, Canada

S/he is responsible for providing direction to the relevant support analysts and technicians from Walmart's global teams (Bentonville, Global eCommerce, 3rd party service providers, etc.) for the timely, consistent and excellent resolution of technology hardware related productio ...
Site Support Worker

3 days ago

Cota Toronto, Canada

**EXTERNAL JOB POSTING #028** · **Posted: 21 February March 2023** · **SITE SUPPORT WORKER** · **Boarding Home Program (East)** · - **Bargaining Unit position**_ · - **One (1) Contract, Full-Time Role**_ · - **(Contract until April 28th, 2023)**_ · - **Monday - Friday: 9:00 am - ...
Site Support Worker

1 week ago

COTA Health Toronto, Canada

**SITE SUPPORT WORKER** · **Health, Home and Community Program (HHC)** · **One (1) Bargaining Unit, Permanent Part-Time Position** · **(30 hours per week)** · If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of ...
Site Support Worker

1 week ago

COTA Health Toronto, Canada

**SITE SUPPORT WORKER** · **Boarding Home Program - East** · **One (1) Bargaining Unit, Permanent Full-Time Position** · **About Cota** · If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people ...
Site Support Worker

1 week ago

COTA Health Toronto, Canada

**Site Support Worker** · **Boarding Home Program (West)** · **One (1) Bargaining Unit,** · **Permanent, Full-Time Role** · **About Cota** · - If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of pe ...
Site Support Worker

1 week ago

COTA Health Toronto, Canada

**SITE SUPPORT WORKER** · **250 Davenport Program Pilot Project** · **One (1) Bargaining Unit, Contract Full-Time Position** · **(Contract until March 31, 2024)** · **(Monday - Friday - 10:00 am - 6:00 pm)** · If you're looking to contribute your expertise at a community-based or ...
Student, On-site Support

1 week ago

Sun Life Toronto, Canada

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You'll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. · **What will you d ...
IT On-site Support Technician

1 week ago

WSP Thornhill, Canada

Thornhill, ON and Winnipeg, MB The Opportunity: · WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technician ...
IT On-site Support Technician

2 days ago

WSP Thornhill, Canada

The Opportunity: · WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose ...
IT On-Site Support Specialist

1 week ago

AtkinsRéalis Mississauga, ON, Canada

Samrt Plant Support Specialist · AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward ...
IT Site Operations Support

1 week ago

Adecco Canada Mississauga, Canada

Adecco Engineering & Technical is searching for an IT Site Operations Support for our client, a leader in their sector, to support operations onsite in Mississauga, ON. This position supports the IT team objectives, providing exceptional customer service to internal customers thr ...
On-site Support

5 days ago

Sun Life Financial Toronto, ON, Canada

Student, On-Site Support (Fall 2024) page is loaded Student, On-Site Support (Fall 2024) · Apply locations Toronto, Ontario Sun Life Toronto Atria time type Full time posted on Posted Yesterday job requisition id JR Our student and new graduate programs offer a chance to explore ...
Client Service Rep 2

1 week ago

Novasyte Mississauga, Canada

Job Overview · Under guidance or supervision, develops the necessary skills and product knowledge to provide support to clients. · Essential Functions · - Trains to provide day to day guidance and support to clients · - Learns the technical skills necessary to answer client queri ...
Occupational Health and Safety Internal Audit

1 week ago

Maple Leaf Foods Mississauga, Canada

This position also provides support to the Senior OHS Team/Regional OHS Managers. The OHS support may include participation in various Senior OHS activities, including providing coaching and support to MLF sites to assist the Regional OHS Managers upon their request. The OHS Inte ...
Client Services Rep 3

1 week ago

Novasyte Mississauga, Canada

Job Overview · Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services. · Essential Functions · - Ensures the contract fulfillment to specifications of basic and routine reports for ...
EHS Specialist Iii

1 week ago

Thermo Fisher Scientific Mississauga, Canada

**Summary**: · Provides EHS support and guidance to site operations, supply chain, site engineering, business management and pharmaceutical development services. Ensures the site is in compliance with EHS regional regulations and corporate EHS requirements. Develops standard proc ...
Évaluateur Principal, Esg

1 week ago

SGS Mississauga, Canada

Company Description · Nous sommes reconnus comme la référence mondiale en matière de durabilité, de qualité et d'intégrité. Nos employés exploitent un réseau de 2 650 bureaux et laboratoires, travaillant ensemble pour créer un monde meilleur, plus sûr et plus interconnecté. · **J ...
Study Start-up Manager, Oncology

1 week ago

AstraZeneca Mississauga, Canada

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. · Our dedication to sustainability ...
Euc Deskside Support-dmy

1 day ago

Iron Systems Mississauga, Canada

**Date Posted**: · - 7/12/2023 · **Job Function**: · - Desktop Engineer · **Location**: · - Mississauga ON - CAN · **Offered Salary**: · - Competitive · **General Description**: · As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer ...
Railway Construction Specialist

3 days ago

AECOM Mississauga, Canada

Company Description · **Work with Us. Change the World.** · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world' ...