Customer Service Representative - Vaughan, Canada - Provident Energy Management Inc.

Provident Energy Management Inc.

Verified Company

Vaughan, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ROLE:

The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals, objectives, and agreed upon levels of service are met.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

Handling customer inquiries
verbally & written
Resolve customer complaints ensuring policies and procedures are followed
Move In/Out Service Orders
Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
Record in a clear and concise manner all customer service activities / comments and contact information on customers account
Assist with New Services, Signed Customer Agreements and Security Deposit requests
Ensure all Provident policies and procedures are followed.
Provide a high level of customer service in a professional and courteous environment.
Provide initiative and ideas on the improvement of work processes.

CORE COMPETENCIES:

Adaptability
Communication
Initiative
Dependability
Organization Skills
Teamwork
Problem Solving

REQUIREMENTS

A minimum of two (2) years' work experience for a utility provider (preferred)
A minimum of two (2) years' work experience in Customer Service
Must be proficient in MS Office
Ability to deliver exceptional customer service in a fast paced and changing environment
Strong written & oral communication skills
Selfmotivated, well organized and the ability to learn quickly
Excellent interpersonal skills
Energetic team player
Highspeed home internet is required to support telework if required

WORKING CONDITIONS:

Office environment observing all COVID19 safety protocols.
Ability to attend presentations and meetings
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.

Please note**:

Any estimated salaries represented by Indeed may not be an accurate representation of the earning potential for this position.

Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._