- Be working and partnering with multiple stakeholders within the bank and teams such as contact centres, clients, internal operations teams etc.
- Dive deep into process mapping and gap analysis for client related issues and help find solutions.
- Provide recommendations for improvements to processes and procedures that drives operational excellence or a more amazing client experience
- Define the scope and the metrics to confirm success for initiatives in collaboration with stakeholders.
- You will help support with a larger scope of team wide projects and initiatives as needed.
- You are currently enrolled in post-secondary education.
- You love to learn and envision yourself working for an international organization that heavily invests in your future.
- You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.
- You have knowledge in Microsoft Excel and PowerPoint.
- You have the ability to research, analyze and prepare a report.
- You have Knowledge in SQL series, although not a requirement.
- You are analytical, detailed oriented with strong written and verbal skills.
- You can work on multiple initiatives at the same time.
- You'll be part of a diverse, collaborative, innovative, and high-performing team.
- In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed
- Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more
- Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.
- You'll learn about different areas and processes in the bank and how the various functions work.
- You will have exposure to stakeholders within and outside of the team
- You will have the opportunity to learn and collaborate with projects/initiatives within the operations team.
- You will have the opportunity to learn new systems such as chatbot, IVR (interactive telephony system) which are AI based and help develop these tools.
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Velocity - Tangerine Operations Internship/Co-op - Fall 2024 - Toronto, Canada - Tangerine Bank
Description
? In this role, you will:Do you have the skills and requirements that will enable you to succeed in this role? – We'd love to work with you if:
What's in it for you?
