- Resolve L1 and triage L2/3 users issues directed at the GOCT Procurement Technology Team
- Leverage analytical skills to investigate user data to support continuous improvement and innovation in the issue resolution process
- Capability to document, develop and test solutions within a complex and demanding environment.
- Efficiently support the integration of new systems, programs, and applications with business operations
- Work with Procurement Technology and Enterprise Architecture teams to ensure consistency in Design and implementation of solutions/change requests across impacted line(s) of business (LOBs)
- Gather requirements, configuration, architecture, design, and technique choices to internal and external audiences to provide necessary support to Business Analysts where required
- Adhere to industry best practices to support the gathering, documentation, design, testing, implementation and support of a solution
- Leverage expertise in the source to pay / settle (S2P/S2S) lifecycle including understanding and basic experience working with ERP's to provide support to the solutioning process of issue tickets raised by the business
- Document the structure, connections and relationships of business processes, organizational work groups, data models, applications, user interfaces and applications interfaces.
- Provide guidelines, Standard Operating Procedures (SOP), learning documents for the purpose of onboarding existing and new users to the new application(s).
- Identify strategic opportunities and drive cross-business and cross-functional change.
- Assure quality, security and compliance requirements are met for supported areas Candidate Requirements/Must-Have skills:
- 8+ years of working experience as a Business Analyst
- 5+ years of experience with S2S and P2P Solutions, Coupa/similar procurement (i.e., Icertis Contract Lifecycle Management), Data management tools, SAP CoWorks, BI reporting solutions within Procurement, Third Party Risk Management or in a related industry
- Experience in application support, incident resolution processes and ticketing tool management
- Experience in triaging technical user issues within large, complex environments
- Experience with MS Office tools (ie: MS Excel) to mine/analyse data and ability to execute vlookups/pivot tables at minimum Nice-To-Have Skills:
- Experience in business system application design, development and/or installation considered a strong asset
- Knowledge of regulatory and compliance requirements preferably in the Finance & Banking Industry is a strong asset
- Experience in working with analytical/reporting tools (ie: Power BI, Tableau)
- Knowledge of system integration solutions within a complex, multi-directional environment
- Skills in writing business as well as technical requirements, use cases, wireframing, Data mapping and system process mapping.
- Working knowledge of industry technology trends and best practices related to system interoperability
- Knowledge of cloud/cloud-based offerings, especially Software as a Service (SaaS); knowledge of Azure, AWS highly desirable
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Business Analyst - Ontario, Canada - Tech Tammina
Description
Job Title: Business Analyst - Procurement, S2S
Location Address: Hybrid - Downtown, Toronto
Contract Duration: 10 Months
The Role:
Typical Day in Role: