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    Operations Manager, remote site - Vancouver, BC, Canada - Mosaec

    Mosaec
    Mosaec Vancouver, BC, Canada

    1 week ago

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    Description

    Headquarters:

    URL:

    Reporting to the CEO, the Operations Manager is accountable for the delivery and performance of Avenue's CX, Design and Client Marketing teams.

    Leading these teams gives this role responsibility for the daily experience of our 1,000+ clients throughout North America.
    As Avenue's Operations Manager you are a key leader in building and developing our culture.

    As a member of our management team, you have a key role in contributing to our company-wide strategic direction and the annual goals we use as measurements of success.

    As our teams pursue success in these, you will support through providing clarity of direction, coaching and feedback on progress, but, if required, you're also no stranger to rolling up your sleeves and diving in to provide direct help.

    Overall this is a dynamic, exciting role where you'll play a leading role in the success of Avenue over the coming years both through building your strategic and management skills alongside being directly involved in all things Ops.

    If this sounds like the kind of challenge that makes you jump out of bed in the morning we look forward to receiving your application and learning more about you.

    Drive sustainable and consistent performance in pursuit of these, improving performance over the long-term.

    Oversee the hiring, training and development of all Operations team members (directly managing Specialist and Leads) ensuring work is consistently of the highest quality.

    Lead the most complex and highest priority projects to ensure successful delivery.

    As part of our management group, you take a key role in providing feedback and input into company direction & goals.

    Clearly and consistently communicate company direction, building team-wide context, clarifying priorities and outlining our destination.
    Collaborate cross-functionally with product, sales and marketing teams to foster long-term client success.
    Lastly, you'll take a lead role in building out the support function for our soon to be released new product set to be the first solution in our space leveraging cutting edge technologies to transform our service delivery – if this has you intrigued we're happy to share more during the interview process

    Client Marketing metrics (Client CTR/CPL, leads).
    Design/client launch metrics (# client launches, time to launch, launch churn).
    You have had experience managing customer service/support/delivery teams.

    You have deep knowledge of all things Operations and have your finger on the pulse of best practices running Ops teams in tech companies.

    You have worked in a tech company (software, hardware, e-commerce, etc.).

    You're a strong Excel (GoogleSheets) user able to whip up an analysis of data to support a discussion or decision making in no time.

    Competencies are broad qualities that lead to success in a role and within a career path.

    For the Operations Manager role, these are:

    In the interview stage of this hiring process, the questions will be specifically based on each of these key competencies.

    Ahead of that interview we will provide more information about our framework, including our definitions of these competencies, to enable you to prepare sufficiently.

    At this time, this role is only open to candidates with a home base aligned with PT/MT/CT/ET time zones (our roots are in Vancouver, BC).

    Applications will be accepted until midnight on May 12, 2024. We will then review all applications and reach out to successful applicants to arrange interviews within 5 business days.

    Phone screen with the hiring manager. Technical Assessment. A short task (1-2 hours) to help you showcase some key skills and your way of working.
    # We are deliberate in our choice of working remotely and how we structure our way of working to take advantage of it. Async comms first (although not exclusively, we still appreciate the advantages of a face-to-face chat).
    Flexible hours and vacation; Compensation benchmarked to our original home market of Vancouver, BC.
    Twice yearly offsites to spend time in-person building deeper relationships

    Great benefits including dental, medical and travel insurance.
    ~ Health/Wellness spending account gives you the flexibility, choice and control over your health, choose to put this towards a gym pass, ski pass, regular massage, etc.
    ~ 500 to set up your home office just how you like.
    ~$40/month internet allowance to upgrade your internet to a speedier package to ensure you never have to deal with a laggy video call.
    ~ Flexible approach to when you work including flexible hours and vacation. We also close every year for the winter holiday week (Christmas to New Year).

    Avenue is a distributed, fully remote organization.

    Asynchronous communication and flexible hours let us schedule our days so we work when we do our best work without missing out on life's important moments.

    All of the REALTORS we knew put in hours of screen time each week online, trying to manage the many moving parts that made up their personal marketing.

    The chance to market themselves online, and stand out—supported by the knowledge and tools only a team of experts could provide.

    Today Avenue offers realtors through North America a beautiful semi-custom website aligned with their brand, lead capture tools, lite-CRM, online advertising management and a monthly email newsletter.

    Giving our clients access to a complete online marketing strategy that was previously only available through high-cost agencies.

    We Work Remotely:
    Remote jobs in design, programming, marketing and more
    #
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