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    Reservations & Customer service agent - Winnipeg, MB, Canada - Calm Air

    Calm Air
    Calm Air Winnipeg, MB, Canada

    1 week ago

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    Description

    Position Title:
    Reservations Customer Service Agent

    Status:
    Full Time Term


    Start Date:
    Immediately

    Calm Air International is a regional airline serving the Northern part of Central Canada. At Calm Air International LP, we value our customers, passengers, and the communities we serve.

    In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers.

    They provide exemplary customer service while adhering to Calm Air policies and regulations.
    Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
    Answer passenger inquiries over the phone and through email
    Assist Pass Bureau with staff travel bookings and payments as required
    Shift work is required and may include mornings/afternoons, evenings and weekends

    High school diploma or general education degree (GED) an asset
    Knowledge of Amelia Reservation system an asset
    Knowledge of an airline's operations an asset
    Must have excellent customer service skills and exceptional telephone etiquette
    Preference given to Inuit Land Claims Beneficiaries
    Inuktitut language considered an asset

    We invest time and resources into making sure Calm Air International is as good as the people we hire.

    Registered Pension Plan starting at 5% matched after one year of employment
    Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
    Airline travel and freight privileges
    Corporate and family events
    At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying.
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