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    Project Manager, Customer Success - Toronto, Canada - Intuit

    Intuit
    Intuit Toronto, Canada

    Found in: Talent CA C2 - 23 hours ago

    Intuit background
    Description

    Company Overview

    Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

    Qualifications

  • Bachelor's degree or equivalent experience in customer success/project management
  • 5+ years of experience in customer success, project management program management, or related field
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • In-depth knowledge of project management methodologies

    • Craft Skills

  • Exceptional project management skills
  • Excellent communication skills
  • Strong interpersonal skills
  • Ability to work cross-functionally
  • Strong analytical skills and leading with Data insights
  • Leadership:
  • Ability to work in a fast-paced environment
  • Ability to work independently and as part of a team

    • How you will deliver

  • Collaboration: You will foster a culture of collaboration, ensuring that all team members work together You will also collaborate with other departments and stakeholders to ensure alignment and synergy in achieving business objectives.
  • Continuous Improvement: You will champion a culture of continuous improvement, encouraging your team to constantly seek ways to enhance service You will lead by example, demonstrating a commitment to learning and growth.
  • Communication: You will maintain open and transparent communication with your team, ensuring everyone is informed, aligned, and engaged. You will also communicate effectively with other stakeholders, building strong relationships based on trust and mutual respect.
  • Accountability: You will hold yourself and your team accountable for delivering on commitments and achieving key performance You will also foster a culture of accountability within the team, where everyone takes ownership of their roles and responsibilities.
  • Strategic Relationship Building: You will foster strategic relationships with key firm contacts. Through proactive engagement, you will identify and address opportunities for service experience Your strong relationship-building skills will drive collaboration and shared success.

    • Responsibilities

  • Manage and lead customer success projects
  • Partner with product segment teams to understand their program requests and needs
  • Develop and maintain project plans including timelines, tasks, and owners
  • Facilitate cross-functional team meetings to track progress and resolve issues
  • Launch new customer success programs and ensure successful adoption
  • Evaluate existing programs and processes to make improvements
  • Ensure customer readiness through proactive communication and training
  • Facilitate change management and information sharing based on product/marketing changes
  • Identify and mitigate project risks
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