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    Customer Success - Ontario, Canada - ABC Financial

    ABC Financial
    ABC Financial Ontario, Canada

    1 week ago

    Default job background
    InternshipSHIP
    Description
    Head of Customer Success, North America page is loaded Head of Customer Success, North America
    Apply locations Ontario, Canada British Columbia time type Full time posted on Posted 5 Days Ago job requisition id REQ Company : ABC Nova Scotia It's fun to work in a company where people truly BELIEVE in what they're doing

    As the Head of Customer Success, North America you will play a vital role in ensuring our customers receive exceptional service and support throughout their entire journey with our software.

    This position offers an exciting opportunity to help shape the customer success function and make a significant impact on our growing organisation.

    Develop and lead a world-class Customer Success team
    Inspire Customer Success Across Company
    Reinforce company-wide culture of Customer Success
    Advocate client requests with the Product team using data driven insights and trend reporting to influence the product roadmap

    Manage Customer Success Activities
    Enhancing team performance through measurement, communication and mentorship
    Using data to effectively manage customers through key stages across the journey
    Extracting insights from data and disseminating feedback across different business units to drive optimization

    Drive regional Customer Success outcomes:

    Partner with Enablement & Product Marketing to develop existing customer training materials, adapting to new product releases and internal process improvements.

    Collaborate cross-functionally with sales, product, and marketing teams to align customer success efforts and drive customer adoption and loyalty
    Proactively identify at-risk customers and develop action plans to mitigate churn
    Stay up-to-date with industry trends and best practices across customer success to drive a continuous improvement mentality.
    Proven experience in customer success or customer onboarding, preferably in the software industry
    Experience with Salesforce, Slack, and Gainsight
    Familiarity with customer success tools and technologies
    Time Off – with our open PTO policy, you pick when you want time off when it's best for you
    Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
    Medical/Dental/Vision coverage
    EAP – we get you help when you need it. Our pay range for Canada based candidates for this positionis $92,000 $125,800 CAD annually. We're committed to diversity and passion, and encourage you to apply, even if you don't demonstrate all the listed skillsets
    ABC' S COMMITMENT TO DIVERSITY, EQU ALITY ,


    BELONGING AND INCLUSION:
    W e celebrate diversity and are committed to creating an inclusive environment for all employees .

    We foster a workplace culture that embraces each person's diversity, including the extent to which they are similar or different.

    Read more about our commitment to diversity , equality, belonging and inclusion at ) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members.

    ABC is the trusted provider to boost performance and create a total fitness experience for over 4 1 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

    Founded in 1981, ABC helps over 31 ,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance.

    ABC F itness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.
    LI-REMOTE
    Head of CRM - Remote

    locations 5 Locations time type Full time posted on Posted 19 Days Ago Our employees are encouraged to be pro-active in expressing their ideas and contributing to the company's future.

    In addition to our outstanding employee benefits, employees also receive training on an on-going basis allowing them to develop their strengths and move up in the company.

    #
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